Alyce Thomas Email & Phone Number

Mountain View, California, Us

• Created a streamlined process and data pipeline to combine external and internal data sources, improving the efficiency of Source of Acquisition reporting and enabling weekly updates for stakeholders to guide marketing efforts.• Partnered with the data engineering team to rectify a critical data issue in the clickstream data pipeline, successfully identifying and resolving a bug that enhanced customer segmentation accuracy from 30% to 80%.• Collaborated with the AI team to create a new tax prep product that streamlined tax completion from multiple sessions to under 10 minutes resulting in the fastest TurboTax filing time of 3 minutes.• Expanded and cleaned training datasets for AI team using external ecosystem data, utilizing metrics like correlation and feature importance for optimization.• Conducted comprehensive training, testing, and evaluation of tax models with various feature subsets to achieve optimal performance metrics.Developed and maintained automated data workflows and dashboards to measure metrics such as prediction accuracy, opt-out rate, abandonment, funnel metrics, disqualification, opt-in rate, success rate, and SKU conversion using Tableau dashboards.

Stone Mountain, Ga, Us

• Performed customer analysis using excel sheets and dashboards to provide insight into customer demand, customer loyalty and customer segmentation.• Conducted weekly reporting through Qlik, SAP, and excel aimed at providing executive leadership team with a snapshot of inventory performance, sales performance and trends, forecast accuracy, and production levels against current stock.

Stone Mountain, Ga, Us

• Lead onboarding of candidates including pre-employment checks, orientation, verifying employment eligibility, and completing new hire documents.

Atlanta, Ga, Us

• Analyzed people data and metrics to provide insight and recommendations on employee performance, attendance, turnover, benefits, payroll etc.• Conducted compensation analysis resulting in raise/merit considerations for the entire company• Performed ad hoc and standard reporting for business unit leaders through excel spreadsheets and system generated reports• Maintained HRIS data integrity and accuracy through system audits, access monitoring, and processing HR system transactions (new hires, terminations, position changes, etc.)• Assisted in the implementation, testing, and build out of Paycom HRIS system resulting in increased organizational efficiency• Provided technical HRIS support to managers and employees by researching and troubleshooting system use errors• Created HRIS training manuals on standard HR operating procedures to train new and existing HR users• Improved employee facing HR systems by collaborating with HR team to develop content and design of HR intranet site to provide a resource for employees on company policies, procedures, and benefits • Created and implemented recruiting processes through Paycom applicant tracking to streamline recruiting efforts, build a talent pipeline, reduce time to fill, and attract top candidates aligned with current and future business unit needs• Served as an advisor to the management team across multiple locations by providing strategic insight, coaching and guidance on all people related matters to help manage risks and achieve business objectives• Continuously improved and created effective HR policies, procedures, and strategies aligned with the needs of internal and external stakeholders

Atlanta, Ga, Us

• Gathered data on employee experience during the exit interview process to diagnose organizational health and make recommendations to improve culture and retention• Maintained company compliance by gathering employee data to complete state and federal OSHA reporting requirements• Ensured timely completion of payroll documents and reports for newly hired and FMLA employees• Partnered with insurance companies and brokers to audit, administer and redesign employee health benefits• Managed unemployment requests by gathering information to contest as well as participating in appeals resulting in a decrease in the payment of improper claims• Oversaw new hire process including sourcing, screening and interviewing candidates, inputting new hires in HR database, and completing/verifying employment documents.• Developed and managed employee rewards and recognition programs to boost employee morale and engagement• Improved workplace safety and security by aiding in the implementation of badge programs as well as investigating all on site workers compensation incidents

Atlanta, Ga, Us

• Collaborated with a team of 5 content analysts to interpret data, analyze results, and provide ongoing reports through excel spreadsheets while working with executive team members to prioritize content management• Conducted research and testing of new company software in order to identify defects and bugs and provide recommendations to management• Developed, implemented, and documented operational procedures for processing incoming claims• Processed and reviewed over 1000 documents for auditing through SG Flow and CMS database• Provided ongoing training and support on procedures/processes to newly hired CMS team members

Master'S Degree, Managerial Science

Master Of Science - Ms, Data Science And Analytics

Bachelor Of Arts (B.A.), Psychology