Alycea Snyder Email & Phone Number

Miami/Fort Lauderdale Area

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

• Managed 8-person team of developers, quality assurance specialists, and IT support• Managed multiple third-party development teams• Responsible for department budget, metrics, and all personnel • Led integrations of new systems and software• Led software development and deployment initiatives• Coordinated with stakeholders and production teams • Adapted IT roadmap based on technical requirements • Managed communication on technological upgrades and strategy• Created key performance indicators for the IT department• Combined multiple issue-tracking platforms into single system• Stopped pattern of updates directly in production systems• Established consistent development, test, and release cycles• Unified sprint cycles across internal and third-party teams• Transitioned from primarily third-party development to primarily in-house development • Communicated system changes to company stakeholders prior to, during, and after development• Served as scrum master and sprint planner• Enforced new stakeholder responsibilities related to testing and sign-off on enhancements• Wrote all business requirements and acceptance criteria• Initiated urgent stability enhancements• Cross-trained team members on basic stability functions• Implemented weekly code review and code mentoring sessionsResults: Shifted from zero or minimal testing and documentation to the new standard: all software updates are tested, documented, and communicated to stakeholders prior to release. Deployments released on time rose from 0% to 90%.Reduced bugs released into production by over 90%.Upgraded primary databases and AWS configurations to current standards. Maintained system up-time of over 99%. Stayed under strict budget throughout the process.

Tampa/St. Petersburg, Florida Area

• Developed multi-year product strategy• Identified and managed strategic relationships with vendors and industry leaders• Led cross-functional teams through new product development • Managed product roadmap to meet strategic business goals• Researched, planned, and created prototypes of new products• Led software development and deployment initiatives• Adapted product road map based on market changes • Coordinated with stakeholders and production teams • Calculated financial projections for new product initiatives• Developed and maintained cross-functional business metrics• Managed communication on product upgrades and strategy• Managed full product life cycle• Created value propositions for cross-functional teams• Responsible for department budget and metricsResults: Introduced new, high-value platform product line. Launched first pre-licensing course on time, on budget.After three years, new product line accounts for over 50% of company revenue and exceeds market projections in every sector.Opened 3 top-value new markets through feature enhancements.Extended lifetime of legacy courses by an estimated average of 5 years through flexible update methods.Reduced support calls related to proctoring by over 90%.Reduced staff time spent dealing with proctoring by over 90%.Removed multiple time-consuming enhancements from the upgrade list by addressing holistic redesign. Strategically planned design to accommodate future product lines, including an exam prep product.

Fargo, North Dakota Area

• Managed team of 3-12 instructional designers, graphic designers, writers, and editors• Developed production schedule, benchmarks, and milestones• Ensured quality standards and delivery schedules were met• Implemented agile approach to content development Results:Doubled exam pass rates compared to industry average.Established processes and systems for new method of product creation.

Fargo, North Dakota Area

• Designed, wrote, and produced curriculum for adults• Collaborated with subject matter experts, editors, and designers• Coordinated team members and reviewers in content development and timely delivery

• Wrote medical reports • Researched and compiled information to support medical reports

• Conducted primary and secondary research. Interviewed clinicians, health care administrators, and medical technicians. • Researched and compiled quality information to support medical reports. • Drafted text and created tables, graphics, and charts for manuscripts. • Prepared documentation for legal/regulatory review for multiple companies. Responded to reviewers' feedback and revised documentation as needed. Achieved quick legal/regulatory approval on scientific summaries and reports. Adhered to established documentation and citation protocols. • Managed correspondence with management and participants of research studies. • Enhanced company proficiency with Microsoft Office and Adobe Creative Suite programs.

• Created and updated recruitment brochures • Proofread and edited marketing materials and course contents• Maintained communication with participants and instructors of educational seminars• Managed incoming calls and correspondences; resolved client complaints

• Trained adult learners, students, and faculty. Tutored students on one-on-one basis. • Resolved technical issues via telephone, email, and visits. • Maintained detailed records of client issues and resolutions.

Bachelor Of Arts, Biology

Activities and Societies: Volunteer: Ecological Reserve of Guapiassu- Brazil, Volunteer: Yacutinga Wildlife Reserve- ArgentinaSemester.

Biology, General

Biology, Writing