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Building Creative Environments Where Talent Thrives, Fostering Energy and Equipping Teams with the Tools to Maximize Business OutcomesUnique ability to align human insights with business objectives and guide development of compelling concepts that improve product<>market fit, increase customer engagement, and delight, and ultimately drive business growth. Diverse background spanning digital, physical and hybrid “phygital” portfolios across B2B, B2C, HCP2 patient business models. Engaging leader with the experience and savvy to create environment fostering collaboration; lead teams that synthesize ideas into products and services, yielding breakthrough results. Deliver integrated approach to innovation including: Design Thinking | Creative Leadership | Product & Service Innovation | Storytelling | Strategic Planning | Research | Ideation | Facilitation
Irhythm Technologies, Inc.
View- Website:
- irhythmtech.com
- Employees:
- 1682
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Director Of User ExperienceIrhythm Technologies, Inc.Los Gatos, Ca, Us
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Founder And PrincipalAcg Design Research & Strategy Jan 2013 - PresentLos Gatos, Ca, UsLeveraged professional network of world-class researchers, designers, and marketers to build custom teams and deliver for clients, from startups to Fortune 500 companies. Partial client list: AstraZeneca, Boston Scientific, Clover, eBay, Lockheed Martin, Otsuka, Raytheon, ResMed, Symantec, Virtustream, Visa o Led team of researchers through extensive in-home ethnography with chronic pain patients to inform refinement of pain mitigation implant controls and development of support services at Boston Scientifico Developed insight into seller challenges, leading to off-platform communications. Facilitated ideation based on insights for OUS local pickup sales and delivered findings for SMBPro post-purchase invoicing (bundling & freight) challenges on eBayo Led nationwide study for ResMed of their Home Medical Equipment distributors to understand needs and challenges of building disposables business. Developed Maturity Model Framework, guiding distributor engagement and support materials for distributors, enhancing patient engagement, and increasing revenueo Conducted refinement (formative) research for Visa Checkout on both web and mobile platforms, and delivered cross platform authentication experience, informing consumer payment experience -
Director Of User ExperienceIrhythm Technologies, Inc. Jan 2022 - Mar 2024San Francisco, Ca, UsLed multi-disciplinary department of teams responsible for Product Design, User Research, Research Ops and supported Human Factors. Oversaw multi-million-dollar budget, including AOP planning. Produced meaningful business outcomes, using Design Thinking problem-solving techniques. Maintained full retention of talent through era of substantial organizational turbulence (4 CEOs, 5 executive leaders, 3 organization moves) and transitioned to a remote-first model.o Oversaw design and launch of reimagined patient experience for the next-gen flagship product, Zio Monitor including: - Patient Mobile experience redesign – increased patients who logged in 3+ times during wear - Packaging and instruction redesign - improved compliance (patch wear & return) and reduced instruction-related Customer Care calls - Produced educational videos to help patients understand the Zio journey and shape the mental model for engagement with Zio products and services o Achieved meaningful reductions in time-to-delivery of dev-ready designs. Established robust Design System with elegant Figma implementation, leading to seamless iterative process from wireframe, to visual rendering, to front-end coded interfaceo Expanded access to all aspects of design-led innovation techniques for cross-functional partners by establishing a UX Operations function. Increased reach of User Research by 57% (w/ flat FTE) by building and populating powerful research repository, establishing common processes, and launching tools to improving efficiency
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Design Research Manager, Patient ExperienceIrhythm Technologies, Inc. Nov 2020 - Jan 2022San Francisco, Ca, UsIn just 13 months (during heart of pandemic lockdown) launched first Patient focused research program. Expanded team from single researcher with a few dozen patient contacts, to 3 researchers and a body of insights from nearly 1000 former patients & “patient demographic” participants. Delivered actionable insights to improve patient compliance and maximize health outcomeso Avoided costly product launch of a new hardware platform that would not meet fundamental patient needs. After months of unsuccessful troubleshooting by Engineering, a simple observational study uncovered root cause of interaction failures due to patients’ mental model. Insights informed entire product roadmap pivot.
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Research Strategist [Consulting]Ebay Apr 2018 - Oct 2020San Jose, Ca, Us -
Dot Connector [Consulting]Uegroup Mar 2015 - Sep 2019San Jose, California, Us -
Design Research & Strategy [Consulting]Gfk Mar 2016 - Oct 2016Nuremberg, Bavaria, De -
Director Of Insights [Consulting]Motivate Design Jan 2015 - Dec 2015New York, New York, Us -
User Experience Manager, Product InnovationsStryker Sep 2012 - Apr 2014Kalamazoo, Mi, UsBrought visibility and buy-in of User Research and Design Thinking to the highest levels of the corporationo Worked with global executive leadership, developing UX strategy for products, services, and business systems
Alyce Green Skills
Alyce Green Education Details
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California College Of The ArtsInnovation Leadership -
UclaDesign
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Santa Clara UniversityGeneral
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Florida State UniversityFinancial Planning
Frequently Asked Questions about Alyce Green
What company does Alyce Green work for?
Alyce Green works for Irhythm Technologies, Inc.
What is Alyce Green's role at the current company?
Alyce Green's current role is Director Of User Experience.
What is Alyce Green's email address?
Alyce Green's email address is al****@****ign.com
What is Alyce Green's direct phone number?
Alyce Green's direct phone number is +140820*****
What schools did Alyce Green attend?
Alyce Green attended California College Of The Arts, Ucla, Santa Clara University, Florida State University.
What are some of Alyce Green's interests?
Alyce Green has interest in Children, Education, Environment, Arts And Culture, Health.
What skills is Alyce Green known for?
Alyce Green has skills like User Experience, User Centered Design, Information Architecture, Usability Testing, User Interface Design, Interaction Design, User Experience Design, User Research, Design Thinking, Design Strategy, Web Design, Mobile Applications.
Who are Alyce Green's colleagues?
Alyce Green's colleagues are Ranvir Sandhu, Elaine Bussey, Ryan Empleo Md,cpc,clssgb,rn,man,phd Bm (C), Adelina Colta, Mary Ann Hartmann, Sydney Dudley, Celina Fernandez.
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