Alyce Ide Email & Phone Number

Alameda, California, United States

Sf Bay Area

I enjoy designing for educational groups and non-profits that make large impacts with the surrounding community. Whether through web or print design, you can make a difference in your community to uplift, learn, grow and build bridges.•Letterhead and flyers/postcards designs for the Northern California Coalition of Historial Black Colleges and Universities•Asian American Community Action Faires, in partnership with East Bay Municipal Utility District, poster & website design, event management, and outreach.

San Francisco, California

AKA “Instant Alyce” as coined by the CDS class of 2022. If you call Alyce, she will instantly fix the issue!Onsite and remote technical support for staff, faculty, students and familiesSupporting and managing iPads, Mac and Windows laptops/desktops, Apple TVs, Slack, Zoom, copiers and print server, digital signage, sign-in systems, projectors, mixers, lighting equipment, PA and AV systems, Cisco Umbrella, Meraki, phone and network support and setup, JAMF MDM service, Active Directory, etc.Created technical documentation for internal and wider community use.Supervised and managed interns

San Francisco

•Data Integrity campus-wide in SIS and CRM•Develop Training materials for SIS, CRM, FDM, HCM and other technologies•Training staff on use of SIS, CRM, FDM, HCM and other technology tools•Project managing and documentation•Setup new ticketing software to manage FDM/HCM/Application management (Workday)•Ensured quality of service around SIS, FDM, HCM, Application and other systems•Maintain and train on data integrity and reporting campus wide•Primary administrator for Teamwork Desk for solving Workday (HCM/FDM) issues•Junior Salesforce Administrator

San Francisco Bay Area

The Assistant Director of Enrollment Operations serves as the chief data specialist for Enrollment Services. The position oversees all processing of both undergraduate and graduate applications and supporting records for the Enrollment Services Office working with both the Directors of Undergraduate and Graduate Admission. Reporting to the Director of Undergraduate Admission, this position administers and manages the admissions module of the student information system (Datatel), the customer relationship management system (Hobsons), and online application provider (Apply Yourself/Common Application/Slideroom), and is responsible for the management of all data processes which includes the internal and external reporting related to new student enrollment. The Assistant Director of Enrollment Operations works closely with the college’s Educational Technology team and third party vendors to support the needs of the Enrollment Services Office. In addition, this position manages student employees on the San Francisco campus, three direct reports (receptionists and data assistant) and provides support at special on campus events.

Oakland, Ca

I collaborate with other members of Educational Technology Services to support staff, students & faculty in the use of campus technology. I manage & train a team of workstudy, including hiring, training & scheduling new Helpdesk staff. Utilizing excellent communication skills to provide consulting, troubleshooting, & training on software, hardware, desktop machines, peripherals, user accounts, phones, networking, & email, the Helpdesk & Training Services Manager tactfully communicates policy & provides staffing, training, & infrastructure recommendations to the ETS team.•Employ frequent, direct, & professional communication with all members of the CCA community•Provide & coordinate trouble-shooting & first level technical support to staff, students, & faculty•Provide & coordinate instruction staff on best practices when using technology•Supervise & train Helpdesk workstudy students & temp staff•Develop & monitor strategies that assure good support for campus constituencies, & ensure that phone, email, & web requests are appropriately handled. Document, delegate, & resolve problems using ticketing system software•Develop appropriate metrics & monitor Helpdesk performance & efficiency; suggest new strategies to improve services as appropriate•Participate in planning of improvements to services & processes•Refer problems & escalate issues appropriately within the team & coordinate with other campus offices•Answer inquiries on procedures & policies; prepare & maintain procedures, forms & instructional documentation.•Provide assistance to other ETS staff in trouble-shooting technical hardware or software problems•In collaboration with our Instructional Designer, support & manage the Learning Management Systems to help users to best use services•Manage listservs & setup training & best practices on use •Setup & troubleshoot user accounts in Active Directory, LDAP, Google Apps for Education, Webadvisor, Eventbrite & other administrative information systems

Oakland, California

The Helpdesk Coordinator collaborates with other members of Educational Technology Services to support staff, students, and faculty in the use of campus technology. The Helpdesk Coordinator utilizes excellent communication skills to provide consulting, troubleshooting, and training on software, hardware, desktop machines, peripherals, user accounts, phones, networking, and email. The Helpdesk Coordinator tactfully communicates policy and provides staffing, training, and infrastructure recommendations to the ETS team.•Employing frequent, direct, and professional communication with other ETS staff.•Provide trouble-shooting and first level technical support to staff, students, and faculty.•Provide individual instruction to staff on computer hardware and software.•Develop and monitor strategies that assure good support for campus constituencies, and ensure that phone, email, and web requests are appropriately handled. Document, delegate, and resolve problems using ticketing system software.•Develop appropriate metrics and monitor Helpdesk performance and efficiency; suggest new strategies to improve services as appropriate.•Participate in planning of improvements to services and processes.•Refer problems and escalate issues appropriately within the team and coordinate with other campus offices.•Answer inquiries on procedures and policies; prepare and maintain procedures, forms and instruction sheets.•Assist the Associate Director of Helpdesk Services with hiring, training, and managing a team of student User Support Assistants.•Provide assistance to other ETS staff in trouble-shooting technical hardware or software problems.•Supervise and train workstudy•Aid in training User Support Specialists• Recipient of the 2012 CCA Distinguished Staff Service Award• Nominated for 2010 & 2011 CCA Distinguished Staff Service Award

Oakland And San Francisco Campuses

•Part-time position as I was going to school•Created Windows staff images and reimaged staff computers•Basic network, computer hardware and software troubleshooting+Other duties as assigned

Oakland,Ca

• Redesigned signs for the Technology Lab and website• Troubleshooting computer Hardware & Software• Help schedule, support and manage instructors and classes in Labs•Worked evening/night shift and locked up labs after closing•Supervised other lab assistants

• Created layout/design for the each issue of Jaguar Times, student newspaper• Established a system into which the computers can be installed• Coordinated the validation and installation of the computers into classrooms and labs, including the replacement andremoval of excess equipment• Established a local help desk function and train an onsite person for ongoing management, while providing helpdesksupport throughout the installation phase• Training teachers and local staff on problem determination, recovery procedures and problem escalation• Communicating and working closely with personnel who coordinated staff development• Established system for storing and replenishing replacement parts and computers

Oakland, Ca

•Archived artwork in digital formats•Archived digital slides•Color corrected images digitally•Updated website

San Francisco Bay Area

Designed the look of characters in "Neutrina" and "CowWoman" and Illustrated "CowWoman" comic book.

Bachelor Of Fine Arts (Bfa), Graphic Design

Finishing my degree while I work. Creative thinking is in my blood!

Aa, Applied Design, Asian American Studies

Activities and Societies: Phi Theta Kappa, High Honors, Asian & Asian American Studies Faire organizer & Leader, Women's History Month.

Hsd, Computer Science

Activities and Societies: • Senior Class Chief Justice • ICO Leader (Part of Sierra Club) • Co-designed & built Asian Dragon for the 1999.