Ali Ismaïl Email & Phone Number

- Assisted in planning the integration of the Middle East (UAE) service into the EMEA CSC for operational efficiency.- Contributed to the localization and translation of Dior.com- Translated key knowledge documents and CSC email templates into Arabic, maintaining high-quality communication standards.- Optimized sales terms and after-sales services to meet regional standards.- Implemented a training program to enhance client advisors' written communication skills for improved customer interactions.- Evaluated newly recruited Advisors to confirm their skills and competencies.

Paris, Île-De-France, France

- Provided personalized customer experiences in line with the brand's core values of excellence, courtesy, and integrity. Top advisor for Oct 2023 in quality.- Exceeded sales target by implementing various selling strategies and proactive initiatives. I was the best seller in Jan 2024.- Maintained high professional standards to efficiently address customer concerns with empathy and clear communication.- Ensured strict adherence to company policies, ensuring compliance with customer communication guidelines, and regulations across all channels.- Actively promoted the brand's history, vision, and craftsmanship through engaging storytelling.- Developed effective customer retention strategies through the implementation of client-focused campaigns.

Crafted user-friendly, visually appealing websites aligned with client branding and tailored to specific needs.Reviewed client's websites to identify strengths and weaknesses, offering improvements to design layouts.

Paris 17

Auxpros is a French recruitment website for professionals in the field of personal assistance services. My main tasks included:- Conducted market research, including SWOT analysis, to identify potential business opportunities.- Managed social media accounts and regularly created engaging content.- Analyzed website data using Google Analytics to enhance user experience.- Implemented paid ads and effective SEO techniques to increase website traffic.

I have successfully taught foreign students at various proficiency levels to improve their speaking, reading, writing, and listening abilities in Arabic.

Master, Humanités Numériques

Licence, Langues, Littératures Et Civilisations Étrangères Et Régionales Arabe

Bts Communication Et Marketing

Baccalauréat Général Économique Et Social