Alyn J. Email & Phone Number

Cardiff, GB

Wales, United Kingdom

I'm responsible for overseeing customer service functions, legal and compliance, and human resources. This position ensures customer excellence, drives strategic initiatives, and fosters a strong organisational culture.

Wales, UK

I lead efforts to maintain consistent standards across our 41,000 UK customers. I’m responsible for shaping the customer journey to improve service performance, focusing on strategic planning, people management, and high standards to deliver exceptional, consumer-focused support.

Wales, UK

As a direct report to the Head of Client Services, I developed strategies to maximise customer value and led the daily operations of the customer service team, managing complaints, inquiries, and technical issue resolutions.

• Supply chain management on behalf of over 100 major clients including Hanson, RNIB, BPCA, Marks and Spencer, Tesco, British Gypsum, Interserve, OCS Group, Peverel Property Management, Nottingham Trent University, J.
• Carrying out audits in accordance with ISO 140001 & OHSAS 18001 for contractors to ensure they meet core criteria under the Construction Design and Management Regulations
• Providing a technical support service to failed contractors and providing knowledge and guidance to ensure compliance under current legislation.

Health & Safety Executive's Information Services

• Provision of support to companies developing, implementing, maintaining and reviewing of H&S strategy and policies
• The competent person providing advice/support to departmental Health and Safety Management teams and to nominated Health and Safety Co-coordinators on H&S matters and at all levels through industry
• Supporting the delivery of Health and Safety advice across multi disciplined industries and to the public in line with current Health, Safety, Fire and occupational health legislation and best practice on behalf of the.
• Contributing to the development of a shared vision, values and strategic priorities for the service based upon an understanding of the needs of key individuals
• Management of performance and action plans ensuring the achievement of required service standards to the HSE
• Working within and maintaining service agreements with departments and with external organisations to ensure the provision of effective and efficient Health & Safety services

Post Graduate Certificate, Occupational Health & Safety Management

PgC in Occupational Health & Safety Management

Limited Scope Firms - Smcr For Senior Managers 2020/21, Finance, General

Level 5 Diploma, Leadership And Management, Distinction

Level 4 Diploma, Principles Of Leadership And Management, Distinction

Nebosh National Construction Certificate, Construction Health & Safety

Irca-Approved Ssip Assessor, Ssip

Nebosh National General Certificate (Level 3), Helath & Safety

Ba Media Practice, Media Studies

Gcse'S, English, Maths, Science.

3 A Levels (Grades A - C) 4 A/S Levels (Grades A - C).