Alysa Rivera Email & Phone Number

○ Make magic moments for Guest and cast to give memorable experiences○ Resolved Guest issues with solutions that satisfied the guest and cast needs○ Partnered with other lines of business to ensure Guest satisfaction○ Assist with preparing paperwork for the week○ Handled budget for cast daily○ Familiarization with chemicals and safety knowledge○ Worked with upper management on inclusion and safety groups○ Excelled in managing large scale Guest interaction during peak operational hours

○ Mentored new trainees to further their careers within Disney○ Coached cast on operating efficiency, offered advice and subjections○ T aught incoming cast members how to talk to Guest to create a memorableinteraction○ Created a welcoming environment for onboarding cast by catering to theirlearning preference

○ Responsible for operating attractions and providing exemplary Guest service○ Checking restraints and providing safety instructions○ Assist guest with special accommodations○ Welcoming guest and providing them accurate park information○ Understanding and demonstrating the proper use of safety practices whenopening and closing the attractions

● Maintain store appearance, inspect restrooms, trash throughout shift to maintain cleanliness● Greets guest and prepares their order● Accounts for cash flow and inventory throughout shift● Demonstrates a complete understanding of menu items and explains to gues

• Welcome guests to the venue• Manage reservations• Greet customers• Coordinate with wait staff• Maintain a clean reception area• Cater to guests who require extra attention• Answer incoming calls and address customers’ queries