Founding team member of an early stage perishable eCommerce startup. Established and developed operations, sales, onboarding, account management, and accounting/billing functions, teams, and processes. Key collaborator with product & technology teams to develop software, marketing, and other product offerings. Negotiated and finalized contracts with clients and strategic partners, including 3PLs and last mile (small parcel) carriers.

Responsible for leading a team of experienced account managers, as well as overseeing all client-facing initiatives and ensuring all deadlines and expectations are consistently met or exceeded. Strong focus on process improvement and consistency across internal and external parties. Cross-functional and departmental collaboration with Technology, Data Quality & Operations, and Analytics counterparts.

Managed the CoreTrust account, while also bringing process improvement and consistency to the broader organization. Worked with a dedicated team of internal and external resources in Chicago and Nashville to manage ongoing daily client needs. Created a custom opportunity tracker to understand status of each client engagement, meet key deadlines, and track KPIs. Provided increased visibility into both past and current engagements to measure overall program success.

Managed the beef and turkey sales categories for a multi-billion-dollar leader in the food and beverage industry. Negotiated contracts with suppliers to achieve cost savings and maintain supply continuity, as well as contracts with turkey sales customers to increase revenues and avoid product waste. Fostered partnerships with suppliers and customers.  Streamlined the turkey sales process to eliminate duplicitous work and promote efficiency.  Championed current and future cost savings projects to accomplish productivity goals, saving more than $6MM in 2017. Facilitated the launch of new products across all Oscar Mayer brands in 2017 and moving forward into 2018.

Developed and managed the local meat, seafood, bakery and sushi categories for the world’s leading foodservice and support services GPO with $18B in annual purchase volume. Negotiated contracts with suppliers to guarantee contractual coverage for all purchases within these categories and maximize revenues. Tracked the progress of each contractual negotiation, as well as follow all processes and procedures to ensure legal and regulatory compliance. Managed key Foodbuy account relationships with both suppliers and customers in order to ensure satisfactory service is provided to all accounts. Organized and maintained critical supplier information to promote accuracy and create efficiencies across departments. Created SOPs and promotional materials for internal and external distribution, to provide clarity into the complex concept of model markets and promote Foodbuy’s many service offerings.

Managed sales inquiries, pricing quotations and supply chain activities for key global accounts in North America and Latin America, as well as securing additional shipping lanes for current and new customers to gain increased market share. Negotiated and implemented contractual and tariff pricing for multi-million dollar global customers, including: Nestlé, Georgia Pacific, Kimberly Clark, and Walmart. Investigated and organized all cargo claims submitted against the Liner division through the collection and analysis of pertinent data, and determined culpability and negotiated claims settlements as necessary. Consulted with legal counsel and business development managers to maintain customer relationships during claim negotiations. Developed promotional strategies designed to drive results and increase sales.

Directed North American exports for Great White Fleet, Chiquita’s in-house ocean carrier with annual revenue of $70M, via close collaboration with both internal and external parties. Managed the port of Port Everglades, Florida and served as back-up coordinator for all additional U.S. ports serviced by Chiquita, ensuring on-time cargo departure and delivery, revenue recognition, and customer satisfaction while complying with international regulations. Collaborated with Chiquita International Logistics and Chiquita Fruit Solutions to meet the procurement needs of Chiquita and arranged the shipment of all proprietary cargo whilst satisfying the demands of external customers.

Coordinated shipments of ocean freight for a Fortune 500 global logistics company with revenues of more than $6B annually. Collaborated with truckers and steamship lines, processed all documentation and ensured all shipments were compliant with global regulations.