Aly Schmidt Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

• Collaborate with ELM Solutions Account Manager to support the overall account plan and objectives for the assigned portfolio of clients• Resolve client issues of medium and high complexity• Document client issues in NetSuite/CRM system with details needed for the assigned team to review and address issues• Document status on issues for weekly status meetings with client meetings• Share best practices with clients and provide recommendations for the use of ELM products• Mentor Associate Client Success Managers and contribute to knowledge sharing as a Subject Matter Expert (SME) for the team• Resolve cases in a timely manner to maintain response time, resolution time and case quality required for clients• Maintain documentation for each assigned client including support documents such as Run Book, Play Book and other documentation that may be part of the CSM Standard Operating Procedures• Escalate issues to leadership as needed

Charlotte, North Carolina

Gathered and translated business requirements into IT solutions to configure and implement software applications. Prepared training guides and conducted end-user training. Designed and ran reports to analyze data. Troubleshoot and provided technical support. Performed application administrator duties.

Paducah, Kentucky

Designed and customized a contract management database for the legal department, developed the contract workflow in the database to coordinate multiple department needs involved in contract process, and constructed database reports to ensure deadlines were met. Drafted, analyzed and negotiated contracts. Created and enhanced other databases in the Education Department and the Employee Health Department increasing department efficiency and record keeping

Bachelor Of Science, Sociology And Criminal Justice

Associate Of Arts

Activities and Societies: Phi Beta Kappa