Aly Schmidt

Aly Schmidt Email and Phone Number

Client Success Program Manager @ Wolters Kluwer ELM Solutions
Houston, TX, US
Aly Schmidt's Location
Houston, Texas, United States, United States
Aly Schmidt's Contact Details

Aly Schmidt personal email

n/a
About Aly Schmidt

Aly Schmidt is a Client Success Program Manager at Wolters Kluwer ELM Solutions. They possess expertise in spreadsheets, data entry, software implementation, project management, software project management and 20 more skills.

Aly Schmidt's Current Company Details
Wolters Kluwer ELM Solutions

Wolters Kluwer Elm Solutions

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Client Success Program Manager
Houston, TX, US
Website:
wkelmsolutions.com
Employees:
556
Aly Schmidt Work Experience Details
  • Wolters Kluwer Elm Solutions
    Client Success Program Manager
    Wolters Kluwer Elm Solutions
    Houston, Tx, Us
    View
  • Wolters Kluwer Elm Solutions
    Client Success Manager
    Wolters Kluwer Elm Solutions Apr 2019 - Present
    Houston, Texas, United States
    • Collaborate with ELM Solutions Account Manager to support the overall account plan and objectives for the assigned portfolio of clients• Resolve client issues of medium and high complexity• Document client issues in NetSuite/CRM system with details needed for the assigned team to review and address issues• Document status on issues for weekly status meetings with client meetings• Share best practices with clients and provide recommendations for the use of ELM products• Mentor Associate Client Success Managers and contribute to knowledge sharing as a Subject Matter Expert (SME) for the team• Resolve cases in a timely manner to maintain response time, resolution time and case quality required for clients• Maintain documentation for each assigned client including support documents such as Run Book, Play Book and other documentation that may be part of the CSM Standard Operating Procedures• Escalate issues to leadership as needed
    View
  • Atrium Health
    Legal Database Coordinator
    Atrium Health Jul 2012 - Oct 2018
    Charlotte, North Carolina
    Gathered and translated business requirements into IT solutions to configure and implement software applications. Prepared training guides and conducted end-user training. Designed and ran reports to analyze data. Troubleshoot and provided technical support. Performed application administrator duties.
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  • Baptist Health System Ky & In
    Database Administrator & Paralegal
    Baptist Health System Ky & In Apr 2007 - May 2011
    Paducah, Kentucky
    Designed and customized a contract management database for the legal department, developed the contract workflow in the database to coordinate multiple department needs involved in contract process, and constructed database reports to ensure deadlines were met. Drafted, analyzed and negotiated contracts. Created and enhanced other databases in the Education Department and the Employee Health Department increasing department efficiency and record keeping
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Aly Schmidt Skills

Spreadsheets Data Entry Software Implementation Project Management Software Project Management Business Process Improvement User Interface Design Database Administration Data Mapping Legal Technology Financial Reporting Contract Management Employee Training Ebilling Leadership Paralegals Legal Writing Microsoft Office Powerpoint Visio Policy Microsoft Excel Sharepoint Adobe Acrobat Agile Project Management

Aly Schmidt Education Details

Frequently Asked Questions about Aly Schmidt

What company does Aly Schmidt work for?

Aly Schmidt works for Wolters Kluwer Elm Solutions

What is Aly Schmidt's role at the current company?

Aly Schmidt's current role is Client Success Program Manager.

What is Aly Schmidt's email address?

Aly Schmidt's email address is al****@****wer.com

What schools did Aly Schmidt attend?

Aly Schmidt attended Murray State University, Paducah Community College.

What skills is Aly Schmidt known for?

Aly Schmidt has skills like Spreadsheets, Data Entry, Software Implementation, Project Management, Software Project Management, Business Process Improvement, User Interface Design, Database Administration, Data Mapping, Legal Technology, Financial Reporting, Contract Management.

Who are Aly Schmidt's colleagues?

Aly Schmidt's colleagues are Saraswathy Shrikanthan, Theresa Friedlander, Alain Bossous, Kavitha Radhakrishnan, David Robichaux, Rocio Olguin, Venigalla Mounika.

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