Alyse Powell Email and Phone Number

Responsibilities Work in tandem with EIC at start of shift and attend the daily GSM turnover meetings to assess staffing, recovery and maintenance concerns in the store. Prepare an action plan for the day or evening. Ensure proper staffing of departments using the area walk report Flex customers to open registers when you see a line Manage change for registers and STIMS for STAR Rewards Assist associates in resolving customer service issues, system overrides Ensure wrap stand supplies (bags and boxes) are maintained Manage selling floor maintenance, recovery, cash wraps stands and fitting rooms Accomplishments The Star Selling Ambassador (SSA) position is a key component of the holiday store team that will drive top line sales through supporting the Executive In Charge (EIC) process. It will maximize the efficiency of our selling floor processes through hourly positions that supplement the EIC process during the Holiday Season, allowing the Coach In Charge (CIC) and Group Sales Manager (GSM) to remain focused on coaching the associate. The SSAs primary focus will be on key family of business areas Skills Used Take pride in offering all customers outstanding service Exhibit good communication skills Takes global ownership and is a team player Takes pride in condition/cleanliness of selling floor High level of POS/Systems knowledge Candidates must be available to work evenings and weekends

Responsibilities Manages and drives day to day operations of membership department including recruitment, retention and customer service of membership and outbound call center by performing the following dutie Accomplishments 1. Proactively works towards meeting or exceeding membership recruitment and revenue goals through careful self-direction, time management, and goals management strategies 2. Develop, implement, and execute a new member recruitment plan that includes: - membership sales and prospecting strategies that lead to 10 new members a week. - sales activities that include a minimum of 200 outbound phone calls per day with a reach rate of 30% - 40%. 3. Develop, implement, and execute a membership retention plan that includes: - communication, engagement and member outreach 4. Manage in conjunction with accounting the membership dues renewal process including invoicing and payment collection strategies - mailings, email, phone calls, etc. 5. Facilitate day to day member problem and complaint resolution. 6. Monitoring all membership records and creating, updating, and disseminating statistical membership reports. 7. Identifying, implementing, and managing value-added member affinity discount programs Skills Used The successful candidate will be responsible for managing and executing the membership acquisition and retention outreach program of the organization. He/she will oversee and coordinate all outreach membership campaigns to meet membership growth goals. Outreach consists of coordination of both recruitment and retention campaigns. Additionally the creation scripts for various campaigns and managing customer service is critical.

Responsibilities Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Accomplishments Recognized as "#1 Customer Service Rep" (out of 20 reps in division) in Fall 2013. Ranking was based on accuracy, customer service, duration of calls and availability. Co-developed on-the-job training program that reduced training time from eight weeks to five. Contributed to an 8% sales increase in 2014 by improving lead-generation and sales-tracking techniques. Skills Used Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Open and close the store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as required to open and close the storeFollows and direct others to follow store policies and procedures for operational flow at each station.Evaluate staffing and food levels to ensure proper financial accountability during each shift.Assist in store roistering and maximizes labor by adjusting staffing to meet ideal staffing hours.Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops. Conduct inventories and process orders as required.Follow inventory stocking and recording guidelines.Assist store manager with accounting and banking responsibilities.Train and on-board new Team Members on both front- and back-of-house procedures.Lead and manage shifts while acting as manager-in-charge of store.Lead the team to as the ambassador for our products and brand.Participate in the interviewing and hiring process for new Team Members.Partner with General Manager to coach, counsel and direct Team Members.Responsible for the overall shift operations, sales performance and execution of brand excellence in a store Administer daily operations duties to ensure productivity and operation ran efficiently and profitably Supervise employees of approximately 15 individuals and support general manager in HR issues.Provide exceptional customer service to patrons and ensure satisfaction

Responsibilities Provide primary support to the advanced office operations. Perform daily office tasks successfully, such as: • Purchase and manage supplies for the office along with performing photocopy and runner duty • Answer phones, greet and help customers with queries and resolve basic concerns • Create and oversee staffing events • Proofread and edit official correspondence • File and maintain reports for managers on a regular basis Accomplishments • Reorganized office administration procedures – increased overall efficiency by 20%