In this position, I work with the Visual Matrix system to check-in and check-out guests. I take reservations from new an returning guests and strive for complete guest satisfaction. I answer multi-line phones and direct calls as needed. I had originally been hired in as a laundry attendant but within a month was promoted to Night Auditor. I occasionally work in housekeeping when they need the extra help as well as working breakfast/kitchen when needed.

In this position, I work mostly with Quickbooks and Excel. I used these programs to perform all functions of the accounts payable process. I matched and coded invoices, entered bills into Quickbooks for payment, processed invoice batches, and performed weekly check runs. I was also in charge of a project that took an entire's year of transactions and entered them in Quickbooks for job costing and analysis for financial reporting. I entered all expense reports for approximately 70 employees on a weekly basis. I reported certified payroll to general contractors using several different forms including WHD forms and AIA forms. I created and processed several reports using excel and Quickbooks and Adobe. I also performed general clerical duties including answering a multi-line phone system, copying, faxing, responding to emails, filing, making coffee, inventory and ordering of office supplies and many other duties that were asked of me.

While working with Murphy USA I had to perform opening and closing cash counts and make daily cash reports. I counted all inventory at the beginning and end of my shift including cigarette counts in front office and back stock. I handled cash, gift cards and credit cards to process payments for each customer to ensure that their experience with quick but positive. As well as keeping all inventory stocked, I also cleaned the parking lot and the bathroom.

In this position, I worked for the highest level of customer satisfaction. Using a high attention to detail, I made sure that every room was cleaned to the very best of my ability. The one thought that I had every day while working with this company was to clean it the way that I would want to have it cleaned if I was a guest staying in the hotel.

In this position, I provided excellent customer service to each and every customer , mainly by greeting with a smile and assisting them with anything they may need. I checked in merchandise to be displayed on the store room floor for purchase as well as running the fitting rooms. I also answered the store phone and directed to or paged the department that the customer had a question about. I also filled in with different departments when they were short staffed.