• Anticipate & proactively alleviate potential problems• Communicate effectively with difficult customers, efficiently respond to and where possible, resolve customer complaints or escalate the problem when appropriate• Be continually respectful of all sensitive and confidential information• Host special events as requested• Arrange transfers, flights, accommodation and restaurants bookings for local and Interstate/international guests• Meet, greet and farewell players and their guests at the airport upon arrival and departure• Build relationships across departmental lines• Actively contribute to the success of initiatives in order to ensure departmental goals are met