Alysha Carter Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Katy, Texas, United States

As Customer Service Lead I oversee scheduling $100,000 of furniture daily for Ethan Allen. Day to day I dispatch and coordinate deliveries and coordinate any complications such as route, items in the order, and customer service related issues. I complete check ins as well as track all scheduled and completed deliveries. I oversee these operations over 7 locations as well our online ordering system through Louisiana and Houston.

Pearland, Texas, United States

Answered phones to help with orders and customer inquiries, help meet customers’ needs and expectations and to help further their experience. Ensured inquiries and further learning took place throughout daily operations with other employees and ensured all tasks were completed.

Houston, Texas, United States

Within this role I completed daily, weekly, and monthly tasks. Daily tasks consisted of tracking delivery driver's deliveries as well as time clock for both delivery drivers and office staff. I processed payments for orders ranging in quantity of 10-60 or more. During peak times I would personally take orders and coordinate deliveries as well as balance finances for each day. Weekly tasks included processing payroll for 40 employees as well as auditing paperwork such as finances, payroll, purchases and invoices. Monthly tasks included auditing paperwork at month end.

Houston, Texas, United States

I assisted in overseeing the residential dorm, Cougar Village II. I interviewed and helped in the hiring process of desk assistants for the form. I created the monthly schedule for employees, during the day I oversaw customer service complaints, lockouts, mail as well as in coming and out going dorm transfers. I would create and maintain documentation including personal information on 1,200 students. Lastly, I planned and lead monthly and yearly meetings for desk assistants.

Master Of Business Administration - Mba, Project Management

Certificate, Process Improvement & Project Management

Bachelor Of Business Administration - Bba, Logistics, Materials, And Supply Chain Management