Alyshah Dhanji Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Continue to hone my craft as a UX Designer and provide coaching to Designers on the team. Keeping up with promoting DesignOps within the BizTech UX team. This includes integrating research and emerging trends into our processes and partnering with Design professionals across Guidewire to learn and build up BizTech UX practices.

Toronto, Ontario, Canada

Identified any research needs and partnered with the business team to gather active user feedback before, after and during development to help foster the data-driven design culture. Designed simple and intuitive user experiences keeping the user personas in the middle of every design decision. Owned all aspects of the design from the information architecture, user flows, wireframes and mockups. Contributed, managed and continued to build out our design systems, while promoting design guidelines, best practices and standards via the design systems. Introduced DesignOps to the BizTech UX team and contributed by standardizing ways of working and creating the BizTech UX Playbook that outlined who the team is, what we do, the services we offer and how to engage the team. Completed projects include: Success 360, Customer Experience Research, Google Transformation Labs, Case Optimization, Quote to Cash

Toronto, Ontario, Canada

Led strategic process and data analysis of advanced concepts to recommend data-driven process redesigns focused on improving the customer experience, improving the employee experience, increasing quality and/or reducing cost. Developed and presented complex reports on advanced concepts including assessments, business analysis, findings and recommendations to Senior Management including assessing the audience to determine the optimal presentation approach and style. Managed and developed staff by providing training, coaching and mentoring on continuous improvement, documentation techniques and lean management practices and tools.Completed projects include: Claims Front End Assessment (redesigning automated adjudication and initial claim entitlement), Appeals Intake and Registration, Appeals Relevancy Review

Stood up the Model Office by co-developing its definition, purpose and a governance process around its operations. Planned and executed multiple simulations within the Model Office to test hypothesis of future WSIB products and services. Consulted with internal business areas to guide, advise and support them across the organization in executing engagements anchored in human-centered design principles and practices. Led partners across the organization in strategic foresight and design strategy workshops to uncover new product and service opportunities. Supported Service Design Leads in delivery of service design sprints and served as a design subject matter expert in cross-organizational workshops and meetings to ensure consistency in design decision-making and alignment to overarching future state design. Used skilled co-design facilitation techniques to guide project teams in designing new customer centric solutions using a discovery-driven approach to generate and prototype new ideas.Completed projects include: WSIB's Data & Forms Strategy, Travel Office Re-Design, Health and Safety Excellence Program Service Design. Model Office projects include: Two-Way Messaging, Direct Deposit, Case Management Scheduling.

Collaborated with internal and external business partners to turn insights from customer research to solutions that improved the customer experience related to the claim life cycle. Used human-centered design methodologies such as ethnography to empathize with customer needs by observing and engaging with them to uncover emotions and needs and guided innovative efforts for product or service design.Completed projects include Ethnographic Study: A Person who has been Injured and The Experience of Public Colleges in the RTW Program: A Design Discovery Engagement.

Toronto, Ontario, Canada

Created business test cases based on requirement documents to test newly added functionality in the Workers' Benefit System (WBS). Performed end-to-end business acceptance testing in the WBS test environment. Detected and prioritized defects by taking screenshots of the WBS system and providing detailed explanations of business requirements. Ensured the scenario master documentation was kept up to date with the team’s updates. Created ad-hock spreadsheets to report status updates on scenario testing. Collaborated with developers to assist with defect fixes. Mentored new project testers and provided on the job training. Validated results of business scenarios executed by external consultants.

Toronto, Ontario

Wrote claims business test cases based on requirement documents to test the functionality of the ACES (Guidewire ClaimCenter and Contact Manager) system for various departments, with a specific focus of benefit payments for claims. Executed end-to-end business scenarios related to Claims Registration, Business Services, Eligibility, Payment, Revenue, NEL and Treasury. Validated the results of executed scenarios done by external consultants and/or automation scripts in the Guidewire ClaimCenter test environment. Identified and prioritized defects found during testing. Verified converted data had successfully transferred from the legacy systems to Guidewire ClaimCenter. Ensured successful overnight batch runs and authenticated integrations between the legacy system and Guidewire ClaimCenter. Developed and maintained a defect log to track the status of identified defects.

Toronto, Ontario

As a member of a provincial team, reviewed, analyzed and determined according to legislation and policy, earnings, lost time and return to work information required to determine, obtain where appropriate and/or verify benefit period. Calculated benefit rates and adjusted payment history on various systems in order to process payment in a timely and accurate manner. This included contacting the employer, worker, or Case Manager where appropriate to obtain and/or clarify missing or incomplete information. As a payment subject matter expert, determined approaches and responded to enquiries from workplace parties and staff verbally and/or in writing and recommended solutions to employers, workers and Case Managers where appropriate on the applicable legislation, policy and processes required.

Toronto, Ontario

Registered new worker profiles and claims and matched documents in the Integrated Case Management System (ICMS) by performing detailed searches of worker and employer records, contacting workplace parties to collect information and determining appropriate routing and allocation of new claims required.

User Experience (Ux) Design And Development Skills Certificate, User Experience Design

Honours Bachelor Of Interdisciplinary Studies

Diploma, Business

Certificate, Occupational Health And Safety