Provides for the overall maintenance and management of the State Participant Management Information System and its database of participant records, in accordance with State and Federal requirements. Coordinates with VCW staff in that regard, accordingly.Facilitates the ongoing maintenance of the ETPL.Conducts and documents periodic data validation reviews in order to ensure consistency between physical and electronic participant records.Conducts and documents the Adult/ Dislocated Worker Internal Controls Process, in accordance with HRWC Policy.Reviews invoices from subcontractors and/or ITA Vendors to ensure consistency, budget compliance and proper documentation, and makes recommendations for payment.Generates regular and ad hoc VCW System Performance Summary, ITA Vendor Performance, HRVEC Performance and HRWC Grant Performance Reports, in addition to, other VCW activity reports that may be requested.Tracks and reports ongoing WIOA Priority of Service population levels and TRADE participant co-enrolment requirements.Facilitates the ongoing training cost obligation/de-obligation control process at the VCW Center level and maintains the regular participant Case Management Log.Oversees the Job Seeker and Employer Customer Satisfaction Survey Process and periodically generates summary reports.Assists in the coordination, supervision, and completion of special projects as appropriate.Establish and maintain excellent working relationships with vendors.Supervise personnel which may include performance evaluation, training, work allocation, and problem resolution.SUPERVISORY RESPONSIBILITIESSupervises the ETPL/ VaWC Support Technician, Administrative Services Specialist and other personnel that may be assigned.Other duties as assigned.

- Provides oversight of account work processes to ensure the efficiency, effectiveness, and- accounting propriety of the processes and resulting transactions.- Review and analyze reporting, transactions, and errors taking corrective action to balance andensure total activity reconciles with pre-determined report totals.- Coordinate daily lockbox cash application process to apply payments received. Oversee all directdebit ACH set ups, insufficient funds reversals, live check deposits and all applicable lockboxtransactions.- Prepare uploads for month end fees, chargebacks, and refunds. Manage financial transactionswithin Oracle Cloud database including Accounts Receivables/Payables. Maintain administrativeupdates within system of records database. Monitor monthly bank reconciliation reports andresearch discrepancies. Identify and resolve escalated internal/external customer complaints andresearch billing issues for accuracy.- Provide overall administrative support to maintain business processes and databases in order toinitiate revenue generation. Act as a liaison for other departments and field management toensure consistency and enforce compliance. Serve as a subject matter expert on all DealerFinancial Services practices. Maintain and audit vendor contract agreements and implementupdates where required.- Review and approve all contracts and required legal paperwork for accuracy and ensure alloperating procedures, policies, and regulations are adhered to.