Start Up Team Member

Providing better snacking options…Snack Yeah!!!

Oversaw daily business operations for 24/7 emergency veterinary practice with approximately 65 total staff members. Consult with Medical Director to develop and execute strategic business plans to improve overall profitability and customer experience. Assume responsibility for HR functions and payroll administration. Interface directly with vendors, including suppliers and facilities maintenance staff. Participate in annual budget planning and resource allocation. Facilitate regular continuing education programs for Veterinary Technicians. Initiate and cultivate relationships with referring Veterinary Doctors. Plan and execute strategic marketing plans to cultivate brand presence amongst prospective clients. Organize local community events, collaborate with animal shelters and attend tradeshows/expos. Compile and submit documentation for regulatory compliance. Highlights: Oversaw significant growth and expansion of one of Chicago’s premier, full-service veterinary hospital ranked #2 in production volume within Chicagoland area.Drove new business to achieve approximately $10MM in annual revenue.Proved essential in implementing change management practices during corporate transitions in order to maintain continuity of service and meet customer expectations.

Supervised staff of Certified Veterinary Technicians and support assistants responsible for providing advanced care to felines and canines. Coordinate staff scheduling and logistics. Facilitate continuing education programs. Recruit, train and develop new employees in best practices; conducted performance reviews. Consult with senior management to identify new opportunities to control labor costs and reduce expenses while ensuring highest level of customer satisfaction. Managed inventory of medical supplies and placed purchase orders as necessary.

Performed complex medical procedures on animals, including, but not limited to, endoscopy, invasive diagnostics, IV & catheter insertions, anesthetic & surgical procedures, diagnostic imaging, cancer treatments and other emergency procedures. Maintained safe and sterile facilities. Collaborated with physicians to successfully complete procedures. Interfaced with pet owners and educated clients on animal healthcare.

Year long veterinary technician internship (VTI)