Alysia Newman Email & Phone Number

Provo, Ut, Us

- Grading quality cases, calibrations, audits- Writing knowledge articles and documentation- Create process documentation for eligibility operations work- Will gather and interpret data, have to be able to spot trends and notice outliers

Pleasant Grove, Utah, United States

-Execute the daily operations of a health plan, including processing medical claims, researching and responding to our members' most complicated questions, tracking your accuracy around core metrics, and troubleshooting the many operational challenges that affect our business- Think critically and strategically to continually boost teamwork and communication across offices- Develop in-depth industry expertise in the healthcare economy

-Leads team of 14-18 Customer Service Representatives and Operations Funding Representatives-Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.-Provide weekly feedback, track and report KPI's, present semi-annual performance evaluations for agents-Manage day-to-day team tasks such as time off, scheduling, and assisting with daily operations-Maintain weekly reporting and performance scorecards to… Show more -Leads team of 14-18 Customer Service Representatives and Operations Funding Representatives-Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.-Provide weekly feedback, track and report KPI's, present semi-annual performance evaluations for agents-Manage day-to-day team tasks such as time off, scheduling, and assisting with daily operations-Maintain weekly reporting and performance scorecards to assist in coaching and supporting team-Execute implementation of communication of client trends, updates, and process changes to appropriate parties-Collaborates with peers to implement monthly morale event amongst leadership team-Selected by Operations Service leadership to improve new hire workshop for 2021 season (workshop training materials, workshop scenarios for new hires to get them prepared)-Conducting interviews for all new hires for upcoming season-Resolved account issues to build rapport and relationships with clients Show less