Responsibilities Include: Assigning Team Members team leader, and roster days and hours according to their availability and the company needs. Roster Agency Conversions and new starters into Pyramid Running the daily report and for the weekly plan and updating the data. Running the Monday reports regarding the Recruitment future planning. Creating and sending the payroll report to the Agencies Sending SMS requests for Flex up (extra shift requests) and Public holidays, collating the responses, then keying them into Pyramid for rostering. Entering Change of Shift Requests and resignations / terminations Preparing and planning for the Christmas period – Major public holiday Creating and completing the weekly leave reporting, including absenteeisim reporting Calculate and key training hours into Pyramid (when required) Running reports for, collating data for and entering Adhoc meetings, tasks and modified duties into Pyramid and ensuring the planning hours are accounted for Analyzing the data and forecasting where we think volumes will be Adjusting KPI’s where need be Creating Staffing Sheets to ensure rostering can take place Creating the Plan Breakdown Template for week +2 and the Plan Summary for week +1 so that Operations have view Labour review and request changes where need be Creating slides to present at the Operations Meetings, Christmas Planning meetings and other Ad hoc meetings where need be Creating, printing and putting the Casual Rosters on the noticeboard Sending the Terminations list to Security, Systems and Administration Verify and code vendor invoices in JDE and add to the work order Order / pick parts – filling out picking slips for parts Schedule jobs and EWP with the customer and technicians in NT, SA and WA. Contact site and technicians to provide and ETA / update - follow up Book courier / freight services to ship goods to / from sites Action emails Chase outstanding PO’s

 Since they formed in July 2019, I volunteered my time as a Social Media personnel and General enquiries contact for the Melbourne based Reggae band ‘Crown Heights’. In June 2023, becoming part of their Management team. Unfortunately, due to health and financial issues in Oct - Dec 2023, I had to leave the team abruptly. I have created and worked on their EPK (Electronic Presentation Kit) as well as their Facebook, Instagram, TikTok, Twitter and Threads pages and upkeep them on a regular basis. At gigs I am often seen taking photos, videos and utilising these to post online on behalf of the band as well as mixing and mingling with the various people in the music industry.

Responsibilities Include: Ensuring the Equipment Terminated not Returned report is run and cleared daily Calling sub hire companies for fuel readings and to make sure the equipment hired was returned in good condition. Taking customer payments and sending remittances Chasing payment and sending statements Key MER invoices as well as Supplier Invoices into Baseplan Manually key invoices not processed automatically Carry out monthly process billing and end of month cycle billing Take phone calls and orders and passing them over to the hire team.

Responsibilities Include:• Checking emails – investigation & response - taking action.• Creating jobs in Roadrunner and Ramco for both Rigid and Semi loads• Planning Trucks & Drivers for the next day, ensuring drivers have all their paperwork required for their runs (local/Intrastate/Interstate).• Checking drivers run-sheets are correct for the day prior and the paperwork matches Roadrunner/Ramco, in preparation for billing.• Ensure jobs are created, confirmed, tripped, released and executed for the first leg in Ramco, then tripped & released for the 2nd leg. Also ensuring jobs are then created in MyToll for the outgoing interstates.• Checking Paperless for correct pack-sizes, weights & dimensions (cubics) during the day• Print out paperwork for upcoming shipments, then checking 1-Stop for updates to vessels• Ensure all details are entered and correct in the Wharf Planner• Whilst entering jobs for containers in RAMCO, ensuring the VASS is selected for the dehire leg of the journey of the container• Ensuring we have all EDO’s• Organising drivers for FCL & LCL collections and deliveries and equipment• Organising AQIS Inspections• Booking timeslots in Container Chain for Dehires, 1-Stop for Wharf, Maxam Containers, Accensi, Josies Transport, MyToll (NQX), SuperCheap, TasFreight, Sooner Transport, Mobil pumpouts and Freightweb (PACNAT)• Creating and printing Shipments & Manifests for drivers• Ensuring all drivers onsite have been inducted and know the rules onsite (due to being a Dangerous Goods site)• Ensuring all incoming and outgoing loads are recorded on either the Container FCL Spreadsheet or the LCL Spreadsheet.• Creating & reconciling Chep & Loscam docket, ensuring correct paperwork is provided from incoming and outgoing loads.• Checking straddle movements (Containers)• Making up E.I.P’s for drivers and their trucks• Difot – Investigating and give reasons for late or delayed deliveries. Providing corrective actions.

Responsibilities Include: Calculating the months fuel surcharge Calculating the drivers run sheets for payment from Customers Payroll in ADI for permanent and casual staff as well as payroll for linehaul drivers. Weekly journal recording and preparation Local, GLA and internal invoicings Fleet controlling and checking runs Inwards – booking drivers in / out of site Chep & Loscam dockets Booking medicals, stationery orders, uniform orders Preparing the Profit & Loss reports, recording revenue, GLA recharging Processing, editing, checking and deleting purchase orders and invoices for payment, creating invoices.

Responsibilities Include: Receive all quote request via an Online Portal Look at the circumstances and requirements of the customer and decipher which carriers are able to transport their vehicles to/from their suburb/state. Liaise with various carrier companies for quotes Once quotes are received, choose the cheapest and most efficient options Price the quote for the customer and send these via the online portal. The customer service team then liaises with the customer and receives payment etc…

Responsibilities Include: General customer service - Provide administrative assistance to wider business Answering incoming phone calls, monitoring incoming emails – communicating and liaising with internal & external customers Conducting investigations on CCTV footage. Planning and Scheduling jobs on the planner for Glaziers to attend various sites Ordering various types of glass and components such as aluminium, mesh and corner stakes for fly screens. Receiving and receipting orders and ensuring stock is given to the Glaziers on return to sites Ensuring payment is collected for insurance excess. Liaising with Measure & Quotes team to organize quotations and also liaising with other internal and external clients. Ensuring pricing is entered and correct. Invoicing various jobs for Account customers, insurance customer and cash customers.

 Creating new jobs in Simpro Planning and Scheduling jobs on the planner for Glaziers to attend various sites Ordering various types of glass and components such as aluminium, mesh and corner stakes for fly screens. Receiving and receipting orders and ensuring stock is given to the Glaziers on return to sites Ensuring payment is collected for insurance excess. Liaising with Measure & Quotes team to organize quotations. Liaising with internal and external clients. Ensuring pricing is entered and correct. Invoicing various jobs for Account customers, insurance customer and cash customers.

 Entering Pallet dockets into 2ic Reconciling Chep and Loscam dockets Create Container and Domestic (Local) Run sheets Printing Container and Domestic (Local) IBD’s (POs) Carry out Container consolidations, cancellations and movements in WMS Processing drivers incoming loads and giving them empty containers in SAP and WMS Investigating Claims and processing invoices Following up on driver ‘No shows’ Creating the forecast for the next week

Create Gate passes for drivers, delivering goods.Enter incoming cargo details into Cargowise for Domestic, Air and Sea FreightCreate Standard Operating Procedures

§ Invoicing all orders in Microlistics (for Warehousing Activities) and Maximas (for all Transport/Fleet and Logistics activities). § Monitored incoming emails and liaising with internal & external clients. § Processed incoming orders in Maximas (Imports / Exports) and/or Microlistics (Warehousing) § Prepare picking lists for warehouse picking § Organised Despatch paperwork such as Load Manifests, packing lists and Chep & Loscam Dockets § Organised transport for deliveries, both internally and externally. § Gated in incoming containers and Gated out outgoing containers § Processed rejected containers and organized new containers to be packed or unpacked § Created and printed Chep and Loscam dockets for outgoing pallets to customers and transport companies. § Chep and Loscam reconciliation for payment. § Answering incoming phone calls – communicating with internal & external customers § Continuous process improvement § Created and put in place filing systems and archiving to save time and money for future use. § Created a forecasting system based on previous knowledge to save the company money. § Created SOP’s for order processing in both Microlistics and Maximas, as well as for invoicing. § General Customer Service

Responsibilities Include: Receive and receipt customer purchase orders Allocate Mech and platform Anteo tailgate stock in Navision Process work order, sales documents and install paperwork for Whiting Doors Coordinate and process incoming shipments from overseas Coordinate and liase stock management with Bond store Process orders in a timely and accurate manner Edit orders ensuring customers and suppliers are notified Invoice customers in a timely manner Answering incoming phone calls – communicating with internal & external customers Monitor incoming emails to the Sales inbox Create, update and maintain customer service procedure documents Continuous process improvement Compliance with applicable laws and SSG standards of business conduct at all times Co-ordination and organization of road freight General customer service

Responsibilities Include: Receive and receipt customer purchase orders Process orders in a timely and accurate manner Co-ordinate base oil and additive road freight as required Manage daily loads proactively Liase with Lubrizol regarding stock availability Edit orders ensuring customers and suppliers are notified Invoice customers in a timely manner Answering incoming phone calls – communicating with internal & external customers Monitor incoming emails to QLSA Adminstration Maintain customer service procedure documents Provide administrative assistance to wider business Daily Accounts Payable and Debtor processing Support Office maintenance program when required Ordering office stationery MYOB input back up when required Continuous process improvement Compliance with applicable laws and QLSA standards of business conduct at all times Co-ordination and organization of road freight General customer service

Responsibilities Include:Answer telephones and emails sent by internal and external clients in a timely manner and following up accordingly Transfer calls to correct extensions Logs Report Organising couriers for collections and deliveries Logging all car seat recall follow ups Taking payment details and giving these to Accounts Liaising with internal and external customers

Responsibilities Include:Ensuring compliance and adherence to Safety Guidelines within company policiesDaily orders processed to meet customer demandEnsure stock fulfilment levels are managed dailyMaintenance of the Asset Management System (SAVI)Supplier Account Management in SAVIBi-Annual National Asset StocktakeReporting Daily RPC issues through dashboardDaily and Weekly reporting to key stake holders (Coles)Identifying process improvementsSupport Operations team with Ad-hoc analysis from SAVIFollowing up with Suppliers with regards to non-collections and ordersChep reconciling between Chep Portfolio, SAVI and the Daily LogEntering Quality Complaints into Quickbase and creating reports and summaries to send to stakeholders (Coles)Any other requests from the National Operations Manager

Wengfu Australia - Customer Care RepresentativeAirRoad – Warehouse AdministratorPatricks Logistics – Data AdministratorStarTrack – Customer Service RepresentativeResponsibilities included:Creating and amending contractsCreating and amending bookingsBooking Trucks for collections in the calendarWeighbridge docket processing for reconciliationRunning open bookings reconciliation reportCommunicating with customers and despatch sitesCommunicating with internal and external clientsData entry of customer, driver run sheets and freight detailsCommunicating with internal and external clientsOrganising ETA’s of drivers for customersCreating and releasing ordersPrinting labels for cartons and pick lists for palletsPayrollOrganising bar-coding of units, inners and shippersOrganise and collate paperwork to send to overseas partners, in order to meet requirements of their governments export and labelling laws Communicating with internal and external clientsFiling and checking the incoming and outgoing mailSending packages overseasOrganising couriersProcess invoices into MYOB for paymentProcessing purchase orders and cash sales into MYOBEntering daily production into excelBuild inventory items into MYOBGenerating and printing stock reportsEntering oil usage into excel and MYOB and keeping track of oil usageChecking outgoing pick-ups and deliveries – generating invoicesPlacing orders for part or inventory and reconciling with incoming invoicesAssisting with sick and leave coverage in other administrative areas of the businessOrganise payment for Trademarks and LicensesGeneral administration for Directors and any other tasks they may need assistance with

PA for directors, GSM Barcoding, Administration, Accounts

Started in Online Business as a Customer Care Rep in a Call Centre processing applications for Onecard and online shopping, as well as taking customer complaints.Worked in the Finance Dept as a Claims Resolution Team Member resolving claims between our company and the vendor.Moved into Merchandise as a Category Assistant/Admin Assistant in Grocery, Frozen and Chilled and Seafood Teams.My latest Dept which I worked was Logistics/Replenishment where I worked roles in DC Ranging/Allocations Coordinator, Demand Planner, Data Analyst and Truck and Capacity Coordinator.