Alyson C. Email and Phone Number

• Ensures that a customer purchase order submitted to Philips is documented, compliant with established business controls and is entered as a booked order in a timely manner. • Reviews Purchase Orders for compliance with Philips terms, policies and contractual agreements. • Processes orders on the Integrated Client (SAP or Siebel) system, ensuring proper configuration, sales quota management assignment, and appropriate order history as it pertains to the integrity of the order. • Acts as liaison between internal and external clients for the life of the order from quote to cash. • Participates and follows through in the resolution of all collection issues relating to order processing within required timeframe. • Escalates issues appropriately and promptly to ensure optimum customer satisfaction. • Effectively sets priorities in order to meet commitments and established departmental goals. • Ensures established processes are followed. • Maintains complete and accurate order files. • Complies with Quality Standards and Philips’ standards of business conduct. • Supplies support and information to other departments within the Customer Fulfillment Center. · Consistently looks to reduce waste and improve processes