Alyson C. Email & Phone Number

The core duty of a CSA with Quiktrak is to facilitate floorplan audits for clients, who are primarily finance companies. This includes communicating and scheduling the audits, performed by independent contractors across several different states and locations. Client, dealer and inspector specifications must be met with utmost detail and care. Support (both technical and practical) is provided to inspectors as they conduct audits in the field should any questions arise, requiring expert knowledge of a plethora of guidelines which vary by client and product line. Audits are then rigorously reviewed for quality assurance purposes via a variety of tools, including comparison of reports and other data. Billing and review of bids from inspectors is included in a CSA's workload. Professional communication with clients, inspectors and dealers is provided at all times.

Beaverton, Or

I analyzed and altered data which built online wagering made available through xpressbet.com, in addition to coordinating with partner companies such as AmTote to provide VoiceBet wagering (maintenance of IVR codes and more) and validation of information presented to customers. Web video troubleshooting was a daily task. Vigilance was required in regards to tasks such as monitoring tickets and reports of technical problems from customers, both external and internal. I contributed to network monitoring by assisting and coordinating with our network operations center. I participated in quality assurance testing and determining affected systems or tasks with QA-provided weekly build lists and releases. I maintained customer accounts, specifically in regards to large winnings and fraud control, W2G events and SSN updates, while taking time to review and determine whether or not an account's activity is a fraud risk. This position required knowledge and utilization of CRM programs. I maintained flexibility and had to constantly communicate with my team in order to effectively support the core business. I was also responsible for updating process and procedure documentation for the tasks my team performed on a daily basis.

Hillsboro, Or

During my time with SureID, I held the positions of Customer Support Administrator levels I-III. I maintained customer accounts through CRM programs that included high-end Tier 1 accounts that regularly accrued payments of hundreds of thousands of dollars in transactions that I personally conducted. This was in addition to handling refunds and assisting with the organization of large registration events for new customers. Attention to detail was a requirement. I also oversaw mass email communications, which included preparing various reports, importing, sorting and validating data, as well as designing templates for emails that were sent to thousands of customers on a daily basis. I trained and mentored new hires, and participated in various value stream mapping projects to provide better solutions for interdepartmental processes. I was also a member of the document control team responsible for maintaining, editing and distributing training and process documentation. I worked with a specialized team to research, develop and present solutions for performance management that was implemented company-wide.

Required to interact with both boarding and daycare dogs, observe and facilitate play between the dogs, feeding, looking after basic needs, cleaning, kenneling, and general well-being of the dogs.

Interact with customers and assist with general inquiries about products, sales, deals and other offers within the store by implementing customer service skills. Basic cash register operations, with monetary and credit/debit card transactions.