Alyson Cloud Email & Phone Number

Chico, California, United States

Assisting users on technical support for business needs including requirements and implementation of system procedures, providing mediation between the user and IT department, as well as holding weekly or as-needed Teams meetings to assist users with technical difficulties logging into the One VM system. This includes but is not limited to analyzing and detailing requests sent into VM Support by providing timely and professional technical support to users, directing the request to the appropriate IT team for further assistance, or escalating a complex issue to a senior peer. Confirmation of required trainings and statuses of users requesting access to system maps before passing case to the IT department. Confirmation of required trainings and statuses of users requesting One VM access before creating or modifying user accounts for field application. This includes technical assistance with password resets, login issues, access issues or changes, as well as management of contact information and providing instructional assistance for user application of One VM

Chico, California, United States

Assisting users on technical support for business needs including requirements and implementation of system procedures, providing mediation between the user and IT department, as well as holding weekly or as-needed Teams meetings to assist users with technical difficulties logging into the One VM system. This includes but is not limited to analyzing and detailing requests sent into VM Support by providing timely and professional technical support to users, directing the request to the appropriate IT team for further assistance, or escalating a complex issue to a senior peer. Confirmation of required trainings and statuses of users requesting access to system maps before passing case to the IT department. Confirmation of required trainings and statuses of users requesting One VM access before creating or modifying user accounts for field application. This includes technical assistance with password resets, login issues, access issues or changes, as well as management of contact information and providing instructional assistance for user application of One VM

Chico, California, United States

Provided technical assistance in monitoring the progress and status of pre-inspection and tree work completion. This includes helping to manage and maintain quality of data input stored in PG&E’s ArcGIS database by performing database “sleuthing” to identify issues and monitoring Vegetation Point (VP) data input quality. Functioned as escalation user for field users experiencing issues with system of record. Assisted with difficult customers and promoted customer satisfaction by providing an effective interface while establishing reasonable expectations upfront, and then meeting expectations (customer complaints, refusals, Help Ticket resolutions). Provided guidance to Vegetation Management Inspectors (VMI) and TC employees by communicating technical direction and best management practices to ensure expectations of the program were met. Coordinated contractors to meet program goals (conducting field technical trainings, performing project set ups in the field, etc.) and adherence with California Forest Practice Rules and environmental BMPs.

Eureka, California, United States

Performed circuit patrols in adherence to the Enhanced Vegetation Management (EVM) Program’s plan, standards and processes, prescribing tree work in accordance with EVM scope. Notified property owners/agencies when patrol would occur and obtained necessary authorizations to perform tree work. Aided customer concerns and complaints in response to submitted Customer Help Tickets. Provided oversight of vegetation projects including field operations such as tree trimming, tree assessments, and other work as required.

Omaha, Ne

•Took necessary steps to meet customer needs and effectively resolve food or service issues.•Correctly received orders, processed payments and responded appropriately to guest concerns.•Communicated clearly and positively with co-workers and management.•Carefully maintained sanitation, health and safety standards in all work areas.•Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.•Worked well with teammates and openly invited coaching from the management team.•Assisted management with monthly inventory control and weekly stock ordering.•Prepared items according to written or verbal orders, working on several different orders simultaneously.