Alyson Costello Email & Phone Number

Geneva, IL, US

• Oversee information publishing strategy for private supplier of over 700K hardware, tools, raw materials, and maintenance equipment industrial materials. Drive digital transformation initiatives and lead team of 30 to.
• Reduced supplier wait times to 8%, down from high of 15% by creating and implementing “supplier correspondence guidelines” based on Rumelt’s communication framework. o Shortened response time to vendors to all-time low.
• Cut launch time for new products by 2 days and achieved 10% reduction in critical launch metrics for legacy products by restructuring task assignments based on complexity of task and staff skillsets.

Build and lead high-performing teams, build new processes, drive customer engagement, and partner cross-functionally to develop and execute a world-class customer experience.

Recognized and promoted for inspiring leadership and ability to eliminate silos, increase collaboration, and scale productivity. Reimagined training paradigm and orchestrated complete overhaul of training curriculum and overarching strategy and approach. Dissected training department operations to identify and address gaps, continually seeking feedback and.