Provide leadership of the Sleep Services team leaders, ensuring we provide high-quality training and support, while using the latest thinking on healthy sleep. Work with the CEO to plan organisational strategy, and develop and deliver projects that meet our aspirations for growthProvide professional guidance to Sleep Action trained professionals and support sharing of knowledge and best practice

• Coordinating the Sleep Scotland Sleep Counsellors• Manage a referral and case management system for the Sleep Counselling Service from funded areas• Manage the telephone and on-line support service

•Providing temporary cover while new posts are being recruited•Processing incoming and outgoing invoices, petty cash and credit card statements, including adding details to SAGE.•Supporting the training team with administration of UK-wide courses.

• Provided support to the disability advisers, as well as triaging and responding to a number of more common incoming enquiries so that the disability advisors could focus on more urgent and complex cases. • Referred students to the CLASS Clinic for Autism and Asperger Syndrome assessments.• Involved in recruiting, training and supporting specialist mentors as part of the department’s non-medical helper scheme.• Involved in organising the department’s Annual Disability Lecture and providing department presence at University events such as Fresher’s Fair and Open Days.

Temporary administrator during a working holiday. The Warehouse is New Zealand’s largest, non-food, retailer, with over 100 stores across the country. Role began as holiday cover, with a later extension to assist the team during a busy period. Duties included processing new loyalty business customer accounts, updating management reports for weekly meetings and offering support for the team as required.Good attention to detail and an ability to learn quickly was essential.

This role includes co-ordinating Training courses across the UK, which train up professionals who work with children or young people with additional support needs to become Sleep counsellors for those with sleep problems. It involves contacting potential delegates and advertising courses via the website and in various bulletins.During the courses, I am on hand to support speakers and delegates to ensure the courses run smoothly.

Working with tutors to organise BSL, Deaf Awareness and other related courses. I also co-ordinated the organisation’s Multimedia Translation work. Over my time at Deaf Action, I provided support for the Social Care, Finance and Social Enterprise departments at a charitable organisation that works with Deaf and hard of hearing people across Scotland. Thisinvolved conversing with service users to aid the provision of Specialist Equipment and dealing with enquiries that come into Reception. I spent a year assisting the Social Enterprise team, creating marketing materials, generating business development opportunities and attending networking events.