Alyson Barnes Email & Phone Number

Reading, United Kingdom

As an integral part of the Development team the I provide efficient and effective support to the development team to secure new and profitable business. • Global tracking of new opportunities on procurement portals• Producing business development management information for Head of Business Development and Leadership team• Provide coordination and support for new business development opportunities• Supporting the Development team with bid submissions uploading to portals • Support the research, collation of informal and resourcing of data and information relating to new opportunities

Reading, United Kingdom

My objective as Regional Business Development Manager was to increase our privately funded client base in two Southern branches through actively selling the LifeCarers brand. Building solid long term relationships with clients and B2B contacts, along with experience gained as a Customer Satisfaction Officer facilitated my success in this role.• 40 contracts signed over 13-month period. Increasing private client base by 50%• Identified potential high-value referrers, building strong relationships with 40 key referral sources• Proactive management of all sales enquires for Southern region • Maintaining client relationships and resolve issues contributing to 100% client satisfaction in the 2015 survey.• Compiling and presenting monthly reports on business development results and activity for the Senior Management team• Research, analysis and reporting to the CEO on new business opportunities within Home Care market • Provide administrative support to the Head of Development and members of the Management team• Lead on monthly branch team meetings to ensure clear knowledge and understanding of company development strategies and objectives• Identifying geographical locations for new branch openings

Reading

The CEO of the Bright Yellow Group is also the President of a leading French food services and facilities management multinational corporation, Sodexo.• Arranging national and international travel• Organising and maintaining diaries and making appointments• Dealing with incoming email, faxes and post, corresponding on behalf of the CEO• Producing documents, briefing papers, reports and presentations• Scheduling and attending meetings • Taking dictation and minutes• Producing company newsletter, artwork and content• Compiling agendas for Executive meetings• Design, development and population of bespoke company CRM using MS Access and migrating to MS 365, SharePoint

Reading, United Kingdom

The key objective in this role was to define a marketing strategy to promote the LifeCarers brand as a high end service and to set its position in the home care market. • Defined company marketing and referral source development strategy• Planned and implemented marketing activity across online and offline channels • Monitored website traffic and optimized key internet search engine campaigns using Google AdWords & Google Analytics• Managed company website and content on a WordPress CMS platform• Wrote content and defined artwork for marketing material and website content• Trained employees on the importance of brand and reputation• Developed client management strategy

Reading, United Kingdom

Listening to clients to understand their expectations from a home care service through various methods of communication enabled me to define the LifeCarers service. I was then able to educate employees on delivery of the LifeCarers brand..• Development, administration and analysis of company Customer Satisfaction Survey• Creation of electronic company compliments and complaints monitoring system • Developed and implemented the company complaints policy • Identified and resolved client issues ensuring positive outcomes• Successfully promoted the “client first” philosophy and excellent customer service throughout the company which led to the achievement of 100% client satisfaction rate (survey 2015) • Promptly Investigated client complaints in line with company complaints policies and procedures