Alyson Parent

Alyson Parent Email and Phone Number

Business Process Manager II @ TD
Lewiston, ME, US
Alyson Parent's Location
Lewiston, Maine, United States, United States
Alyson Parent's Contact Details

Alyson Parent personal email

n/a
About Alyson Parent

Experienced Business Process Manager with a demonstrated history of working in the banking industry. Skilled in Banking, Customer Satisfaction, Six Sigma, Anti Money Laundering, and Mentoring. Strong operations and process improvement professional with a Bachelor's degree in Operations and Project Management with a Six Sigma focus from Southern New Hampshire University.

Alyson Parent's Current Company Details
TD
Business Process Manager II
Lewiston, ME, US
Employees:
1
Alyson Parent Work Experience Details
  • Td
    Business Process Manager Ii
    Td
    Lewiston, Me, Us
  • Td
    Business Process Manager Ii
    Td Sep 2024 - Present
    Toronto, Ontario, Ca
  • Td
    Manager, Qa Methodology Controls Management
    Td Jul 2023 - Sep 2024
    Toronto, Ontario, Ca
    Facilitates the development and maintenance of key QA Methodology processes and framework to support all TD AMCB Core Operations, Manage team with line of sight to essential key functions, working directly with Line of Business stakeholders, key business owners, and the 1B QC team to complete full end-to-end process reviews and assessments of existing testing, and work to develop new testing as required.
  • Td
    Business Process Manager Ii, Vp
    Td Mar 2018 - Jul 2023
    Toronto, Ontario, Ca
    Promoted from Business Process Manager I to Business Process Manager II. Continued efforts to improve operations across all Commercial and Retail Payment Operations business lines. Utilizing business partnerships to move projects to a successful completion. Focus on Robotics/Rapid Process Automation to improve speed, accuracy and productivity of mundane tasks to enhance the personal attention to customer needs where most valuable. Create and present project proposals, report outs and wrap ups to executive leadership.
  • Td
    Business Process Manager - Commercial & Retail Payment Operations
    Td Nov 2016 - Mar 2018
    Toronto, Ontario, Ca
    Continue efforts as Business Process Manager I to support a larger group of business lines. Perform process evaluations to ensure optimum execution using advanced methodologies. Achieve significant results in cost savings, reductions in revenue leakage and improved regulatory satisfaction rating. Completed Six Sigma Black Belt training with certification pending. Gain support from senior leaders through dedication to meeting strategic objectives and creating positive movement toward strategic initiatives.
  • Td
    Business Process Manager -Regulatory Support, Tax, Debit Card Operations, Deposit Operations
    Td Sep 2015 - Nov 2016
    Toronto, Ontario, Ca
    Spearhead process improvement initiatives for multiple business lines which increase performance to customer expectations, productivity growth and reduce costs while meeting regulatory requirements. Identify and recommend improvement opportunities based on process performance data. Create and deliver data supported presentations to senior leadership for review and discussion as a subject matter expert. Function as a core contributor and leader on projects of medium to large scale. Coach Six Sigma Green Belts through certification project and support other Process Managers in improvement initiatives. Lead teams in navigated change and receiving positive results from project team members which are not direct reports.
  • Td
    Business Process Officer - Regulatory Support, Tax, Debit Card Operations, Adjustments, Safe Box, Td
    Td Feb 2013 - Sep 2015
    Toronto, Ontario, Ca
    Review departmental processes to identify improvements. Develop, monitor and analyze various metrics to evaluate trends and advise for corrective action. Perform Root Cause Analysis as needed to address issues. Conduct Lean and Six Sigma events. Coordinate multiple departments to support and implement processes and improvements. Support companies initiatives with efficiency in mind using a risk based approach. Mentor and coach project team members within Retail Bank Operations to successful results.
  • Td
    Aml Representative Iv - Financial Intelligence Unit
    Td Apr 2010 - Feb 2013
    Toronto, Ontario, Ca
    Support staff with production issues. Develop and review procedures and processes. Collaborate with related department regarding systems and issues. Communicate with senior leadership when necessary. Create and execute training programs and presentations on a routine basis. Train staff individually and in a classroom setting on current processes and procedural or regulatory updates. Develop procedures and process improvements.
  • L.L.Bean
    E-Services/Quality Coach
    L.L.Bean Sep 2007 - Mar 2012
    Freeport, Maine, Us
    Coach seasonal and regular employees on service standards and enhance efficiencies. Provide representatives with verbal and written feedback regarding performance. Train seasonal and regular employees on procedural updates and service expectations. Assist Job Coaches and Frontline Supervisors in building performance plans for representatives.

Alyson Parent Skills

Business Analysis Business Process Improvement Aml Six Sigma Lean Thinking Customer Satisfaction Mentoring Data Analysis Team Leadership Project Management Banking Risk Management Leadership Retail Banking

Alyson Parent Education Details

  • Southern New Hampshire University
    Southern New Hampshire University
    Operations And Project Management
  • Andover College
    Andover College
    Management And Operations

Frequently Asked Questions about Alyson Parent

What company does Alyson Parent work for?

Alyson Parent works for Td

What is Alyson Parent's role at the current company?

Alyson Parent's current role is Business Process Manager II.

What is Alyson Parent's email address?

Alyson Parent's email address is al****@****ade.com

What schools did Alyson Parent attend?

Alyson Parent attended Southern New Hampshire University, Andover College.

What skills is Alyson Parent known for?

Alyson Parent has skills like Business Analysis, Business Process Improvement, Aml, Six Sigma, Lean Thinking, Customer Satisfaction, Mentoring, Data Analysis, Team Leadership, Project Management, Banking, Risk Management.

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