Alyson Schultheis Email & Phone Number

Amherst, Ohio, United States

I am a dynamic results-oriented professional with a strong commercial and operational background in customer-focused global organizations. Recognized for the combination of Operations and Systems background while developing solutions that meet the business needs. Seeking a new opportunity and willing to relocate. Please contact me via LinkedIn or at alysonschultheis@gmail.com

Westlake, Ohio

Provided day to day operational support for up to 10 sites globally. Resolved break/fix issues, assisted user community in defining projects and enhancements, customized SAP and developed technical specifications for the developers, tested solutions prior to implementation, coordinated user approval, and trained the impacted users on enhancements.

North Olmsted, Ohio

Managed and maintained the data that supported the product data on the MOEN websites including ecommerce. Worked with members of Marketing team identifying leads from direct marketing campaigns. • Created new BEX queries or customized existing queries supporting reporting needs related to CRM data.• Imported and exported CRM trade and consumer contact information and marketing attributes.• Maintained and managed custom product data management tool that controls information presented on moen.com and related websites working with product management ensuring data integrity.• Collaborated with business units creating surveys used at trade shows for lead collection and enhanced target marketing. • Worked with IT testing and implementing enhancements and corrections to CRM.• Expanded the Account Management Tool allowing sales to profile business partners in alternative market segments.

North Olmsted, Ohio

Trained and supported internal Moen associates on SAP transactions and business processes from setting up sourcing master data including material masters, source lists, pricing information records, quota arrangements to creating purchase requisitions and purchase orders, deliveries, goods receipts, and posting vendor invoices.• Worked on collaborative team as on-site sourcing liaison for the China manufacturing facility SAP implementation.• Evaluated multiple eSourcing tools to facilitate and manage the quoting process and enable online auctions.• Prepared communications and training documentation for both internal Moen associates and vendor community• Maintained sourcing website, SupplyNet, and participated in the redesign and implementation of new portal site.• Conducted web-based vendor training for vendor portal including updates and set-up of new vendors ensuring compliance with purchasing policies. • Worked with IT on system enhancements, problem resolution, and process improvements. • Prepared and analyzed reports for management on spend and vendor scorecard measurements.

Avon Lake, Oh

Provided analytical support to Sales and Distribution Team responsible for six global SAP implementations covering 90+ sites within two years. Conducted gap analysis between business processes and systems for all sites, while gathering business requirements and developing technical design requirements. Worked in European facilities preparing and supporting SAP implementation. • Initial responsibilities included gathering business requirements and developing technical design requirements• Managed master data and transactional conversions from legacy systems to SAP including, customer master, pricing records, and sales orders.• Prepared and continually updated user training documents and conducted user training courses.• Facilitated transition to SAP by supporting locations on-site for multiple weeks during and after implementation at sites throughout the United States and Europe

Avon Lake, Ohio

Avon Lake, Oh

Managed 15-state territory including 150 accounts across Southeast and Midwest United States and increased sales volume by 1 million pounds in less than a year.• Implemented back-to-back price increases while maintaining market share through strategic customer planning and commitment to price reduction based on decrease in raw materials pricing. • Responsible for growth at current customers by obtaining larger market share and introducing new products• Renegotiated and simplified all customer contracts allowing for easy management within SAP.

Avon Lake, Oh

Supervised staff of 12 between Resin Customer Operations and Call Center and member of SBU Team.• Measured and reported service quality measurements to track progress against improvement goals.• Served as sales and distribution lead on all SAP related projects and operated as liaison between operations and IT.• Prepared and conducted training for new customer service staff for joint venture in Dallas, TX. • Oversaw transition of customer service operations for two months in Dallas, TX after sale of business unit to OxyChem.

Avon Lake, Oh

Provided customer service for Southeastern and Western regions of the United States including order management, customer relations, and resolution coordination. Facilitated international sales for specialty resin in Europe, Asia, and South America. • Gathered competitive intelligence from customer base and informed sales force and business management.• Negotiated air and ocean freight rates for container and less than container load shipments.• Recognized as Account Representative of the Year for 1996.