I lead public relations efforts through newsletters, blogs, press releases, media outreach, and social media campaigns, significantly elevating the visibility of our organization. I develop outreach strategies, forming local and national partnerships to expand program access and participation. I also build relationships with state politicians, advocating for ISE’s mission and increasing visibility among policymakers and stakeholders. To date, I have secured over $500,000 in grants and contracts, contributing to sustainable program growth and operational success. Additionally, I leverage community partnerships to address student needs, including basic necessities, helping to create equitable learning environments. My work includes collaborating with researchers on data collection and evaluation to align ISE’s curriculum with evidence-based practices, and I have written and secured Institutional Review Board (IRB) approval to support research on student well-being and outcomes. Recently, I presented “Adapting Evidence-Based Practices to Serve Diverse Adolescents” at the Society for the Study of Human Development (SSHD) Conference, focusing on the intersection of mindfulness education and cultural relevance.

I managed budgets and program expenses, while assisting with the recruitment, hiring, and development of program staff. I planned and implemented strategies for regional and national outreach to drive program growth. Additionally, I collaborated with community partners to support smooth transitions for after-school programs and worked closely with researchers during the data collection process. I researched funding opportunities and contributed to the submission of grants and proposals. My responsibilities also included developing contracts, approving invoices for support staff, managing instructor schedules across multiple schools, and contributing to the content of organizational newsletters.

I recruited job candidates from vulnerable populations, including individuals experiencing homelessness, ex-offenders, veterans, and other at-risk adults, through partnerships with community organizations and local government/criminal justice agencies. I facilitated daily and weekly orientations, job readiness workshops, and onboarding sessions at both headquarters and partner agency locations. My role involved interviewing, screening, and conducting drug tests for candidates, while also tracking referrals in a web-based system. I established ongoing supportive relationships with employees, ensuring consistent follow-up with them and our community partners to promote job performance and retention. I worked closely with staffing specialists, onsite employees, and referral partners to address any performance issues, ensuring client satisfaction. Additionally, I designed, planned, and conducted hiring fairs both onsite and at community partner locations to connect candidates with job opportunities.

I utilized research provided by the Customer Experience Case Manager to draft timely, accurate responses to Notices of Error or Requests for Information from regulators and other agencies. This included addressing issues such as loss mitigation efforts, payment disputes, and foreclosure timelines. I tracked and maintained critical case information in the active pipeline, ensuring responses adhered to Bayview's policies and procedures. I reviewed and confirmed case incident details provided by the Triage Analyst, and determined the business unit responsible for error resolution. Where necessary, I applied appropriate financial adjustments, such as waiving late fees or reclassifying corporate advances. I also communicated with clients, customers, regulators, and authorized third parties to gather additional documentation needed to provide thorough and compliant responses.

In this management role, I served as the key point person for organizational development. I conducted research on revenue opportunities, wrote and edited grant proposals, and developed strategies for positive brand positioning. I led efforts in branding, design, and the development of new and existing programs, as well as agency-wide fundraising initiatives. Additionally, I coordinated all agency communications, including the website, newsletters, PR materials, special events, and press conferences. I was also responsible for overseeing the organization’s technology infrastructure to ensure smooth and efficient operations.

I coordinated with CRF's Contracts and Legal teams to support all pharmaceutical eCOA and ePRO contracting operations, including routing and tracking documents reviewed by Legal. I ensured all signed contracts, including Statements of Work (SOW), Change in Scope agreements (CIS), Vendor Agreements, and Non-Disclosure Agreements (NDA), were accurately uploaded into applicable management systems. I distributed notifications with key details of new contracts and changes in scope to relevant company personnel. I tracked all proposal and Change in Scope activities, assisted Contracts and Proposal Analysts with pricing and Change in Scope requests, and provided procurement support for study-specific hardware. Additionally, I collaborated with Business Development to compile information for client reporting and drafted vendor Statements of Work, NDAs, and CDAs.

I analyzed federal grant and contract compliance to ensure adherence to funder requirements, supervising a team of employment program staff, including case managers, job developers, and volunteers. I created and implemented strategic plans for quality assurance and used three different databases to prepare and submit monthly reports to state government program monitors. My role also included approving and processing financial reimbursements, tracking budget expenditures, and developing curricula for vocational literacy classes. I established partnerships with other social service agencies and coordinated an employment mentoring program. Throughout, I excelled in conflict resolution and thrived in a multicultural environment, serving clients from diverse backgrounds, including Nepali, Bhutanese, Iraqi, Russian, Ethiopian, Burmese, Eritrean, and Sudanese communities.

I coordinated the state-funded activities of 8 to 16 adult literacy and welfare subcontractors, managing a budget that ranged from $2 to $4 million annually, with a staff of three. I monitored and analyzed grant and contract compliance, wrote yearly grant narratives, and tracked expenditures to ensure effective use of funds. Additionally, I redesigned program curricula using both quantitative and qualitative data, created SWOT analyses and logic models for program projections, and led workshops at industry conferences. I also facilitated teacher focus groups and trainings, developed new policies and procedures to align with funder requests, and recruited community partners, establishing six new partnerships. Throughout my role, I excelled in mediation and navigating cross-state departmental policies.

I maintained the maintenance work order system to ensure proper facilities management for a high-rise office building, providing excellent customer service to corporate tenants, including health care facilities, architecture firms, and government offices. I edited and revised corporate leases and contracts, processed invoices related to facilities management, and served as a liaison between tenants and management personnel. Additionally, I prepared monthly reports and spreadsheets for capital projects and replacements, and wrote requests for proposals to support ongoing facility upgrades and improvements.

I maintained the Activities Office point-of-sale system, ensuring accurate entry of services, programs, and inventory, while also managing departmental records related to timekeeping and personnel. I assisted the Program Coordinator in planning and executing University-wide programs sponsored by the Activities Office, and processed all payment requests, purchase orders, and reimbursements for programming, services, and equipment. Additionally, I maintained the Activities Office bulletin board and website, and provided customer service to 4,000 students, fitness center members, employees, alumni, and potential members. My role also included membership processing, program registration, and ticket sales. I proposed, developed, and implemented a translation program for non-English speaking patrons regarding membership qualifications. As the Recording Secretary for the Thomas Jefferson University Commons Board, I assisted the director and associate director in budget preparation by maintaining current expense and revenue records