I wasn't raised on a farm, but as a second-generation farmer, I have grown to understand the importance of family farms. Most people are 4-5 generations removed from agriculture. Our small family farms are disappearing at an alarming rate, being taken over by foreign countries, or gigantic corporations who care nothing for the land or the food they grow. I believe food can either heal our bodies or hurt our bodies, and I am a living testimony to that. As a steward of the farm God gave our family, I am passionate about educating people about the importance of farming, and supporting small business. Currently, our farm helps to feed the people of Williamson, Rutherford & Davidson counties. We sell direct to consumer at our farm store in Nolensville. Each summer and fall, we welcome over 15,000 people to our farm. As small business owners, our responsibilities don't fit neatly in one small box. I'm am HR, Finance, Compliance, Accounting, Safety, Training, Planning, Payroll, Marketing, Advertising, Sales, and more. I oversee 7 different cost centers and 20 seasonal employees. With no background in agriculture, I was able to improve revenue of the farm 850% in 7 years and we are still growing!

In charge of all client facing departments for an Ambulatory Specialty EHR including Account Management, Customer Service Support and Training & ImplementationStrategically develop and adjust departments’ activities, policies and practices to meet or exceed key performance metrics and customer satisfaction goals Provides assistance in the solicitation of new or prospective business by participating in market area activities to develop and foster the Company’s recognition within the business communityAssist staff in understanding contracts to ensure compliance of termsAccepts responsibility for external customer relationship management and internal (employee) customer relationship managementResponsible for the hiring, training and development of a brand new in-house customer support team after the termination of an outsourced vendor

Use strong analytical skills and collaborate with internal teams to evaluate the customer experience to optimize the Design of electronic medical records softwareFacilitated design sessions using design thinking methodology to promote a culture of innovation Supervise the design and development of all new software enhancementsDeliver outstanding product performance from conception, to development, testing and production launchIn charge of the team that certified our company as a complete EHR for Meaningful Use 2014 twice in 10 months

Perform management functions of staff selection, compensation, development, discipline, performance reviews and/or terminationsReport Management & InterpretationCustomer Satisfaction & RetentionInterpreting, training and enforcing company policies and proceduresMaintain and coordinate scheduling including attendance through IEX program, Maintain service level standard and adjust schedules real time based on call in volume rate.