Alyson Thomas Email & Phone Number

Hartford, CT, US

East Hartford, CT, US

East Hartford, CT, US

Cincinnati, OH, US

• Lead global organization of 65 employees and 70 contract employees; driving organizational realignment to address evolving company and customer needs
• Provide world-class customer support by resolving 130,000 customer requests per year with a 94% on-time response rate; driving process improvements and evolving digital tools to decrease turnaround time
• Partner with over 500 worldwide airline customers to proactively manage fleet operations and provide maintenance recommendations with a 92% rate of efficacy
• Develop and evolve aircraft engine analytics to proactively monitor fleet of 40,000 GE engines during flight
• Utilize FastWorks and Agile processes to develop digital products to drive improved customer support and internal productivity

Cincinnati, OH, US

• (Special assignment)
• Developed and communicated digital strategy; collaborated with the cross-company commercial teams and key customers to develop the multi-generational program plan
• Led team of two direct reports and ten indirect reports

Cincinnati, OH, US

• (Special assignment)
• Led negotiation with a corporate partner on the respective shares of a multi-billion dollar services portfolio; built a cross-functional team of experts to collaborate on strategy & execute closure plan
• Drove closure of a five-year deal with a European customer, to extend the services offering, resulting in a P&L backlog add

Cincinnati, OH, US

• Led contract restructuring effort for a major customer in the Asia-Pacific region; directed cross-functional deal team, developed deal strategy, and engaged in customer negotiations, resulting in a multi-million dollar.
• Partnered with a joint venture team to win a product and services order that contributed to P&L top line and operating margin
• Led additional sales campaigns, resulting in the sale of nine aircraft, three spare engines, and engine upgrades, and the addition of aircraft to a major services contract, resulting in a multi-million dollar P&L impact

Cincinnati, OH, US

• Drove program execution to complete the first engine tests for a new product introduction on-time, resulting in a multi-million dollar milestone payment
• Led team to resolve critical path hardware challenges to ship 1st engine for development program on-time
• Developed sourcing strategy for critical, proprietary engine hardware for engine demonstrator program
• Led team of 15 direct reports; successfully reorganized team based on shifting program priorities and effectively on-boarded new talent to meet changing needs

Cincinnati, OH, US

• Supported multi-million dollar weekly shop output by providing world class support to internal and external customers
• Managed team of 10 supervisors and manufacturing engineers and 75 union personnel
• Developed and implemented Lean strategies to drive direct labor productivity and cost reduction
• Led initiatives to build and develop highly effective, self-managed teams

Cincinnati, OH, US

• Led action workouts to develop cost-saving strategies for logistics contracts and implemented productivity programs, resulting in a multi-million dollar operating margin benefit in both 2011 and 2012
• Developed strategy to effectively manage engine hardware shipments; resulted in multi-million dollar contract savings
• Department Compliance Leader – led education seminars and customized process improvements to ensure protection of intellectual property rights and compliance with technology export and competition laws

Cincinnati, OH, US

• Managed customer-funded budget; coordinated product improvements across customer service, supply chain, and engineering in support of two domestic and 23 international customers
• Led 12 indirect reports to coordinate product upgrades, safety investigations, and other product programs affecting profit and loss in support of three engine product lines

Cincinnati, OH, US

• Systems Engineering (Boston, MA, USA)
• Managed 10-member multi-disciplinary team to investigate emergency helicopter landing for international customer; determined root cause and recommended repair resulting in sustained engine use
• Defined program plan for new product introduction to address customer field events; completed program ahead of schedule and within 10% of budgetEngineering Design & Analysis (Boston, MA, USA)
• Conducted engineering productivity study and reduced annual labor costs by $90KCustomer Service Representative (Naval Air Station Lemoore, CA, USA & USS Abraham Lincoln Aircraft Carrier)
• Represented GE at customer site and served as the customer interface for two fighter engine product lines

Cincinnati, OH, US

Cincinnati, OH, US

Masters Of Business Administration, Business, Leadership And Management Concentration

Bachelors Of Science, Mechanical Engineering