Alyson Whiting Email & Phone Number

Kansas City, Missouri

North Kansas City, Mo

Responsible for reviewing and processing 10 to 20 web order returns daily for customers in a timely manner.Communicated with 5 to 10 Helzberg retail stores via email and phone calls daily to coach them through processing web orders fulfillment, in-store pick up orders and vendor ship in-store pick up orders.Research and assist customer service department in the web order return policy.Maintain multiple spreadsheets tracking returns coming into corporate office for return… Show more Responsible for reviewing and processing 10 to 20 web order returns daily for customers in a timely manner.Communicated with 5 to 10 Helzberg retail stores via email and phone calls daily to coach them through processing web orders fulfillment, in-store pick up orders and vendor ship in-store pick up orders.Research and assist customer service department in the web order return policy.Maintain multiple spreadsheets tracking returns coming into corporate office for return, inspection, and repairs.Assist in the processing, packing and shipping of wed orders from the Helzberg Distribution center during peak selling times. Event Coordinator for Helzberg Corporate Challenge team including:• Networking and recruiting team members for events.• Coordinated car pooling to events for participation in the KCCC Carpool Challenge resulting in the current 3rd place standing. Show less

Responsible for setting and maintaining quality and product integrity of sterling silver and fashion jewelry, handbags, scarves and watches from launch throughout production.Communicated with vendors domestically and internationally to engineer product, negotiate costs and ensure timely product delivery.Met with vendors to review and approve new product.Collaborated with Design to further develop new catalog items from design prototype to production.Trained Customer Service on… Show more Responsible for setting and maintaining quality and product integrity of sterling silver and fashion jewelry, handbags, scarves and watches from launch throughout production.Communicated with vendors domestically and internationally to engineer product, negotiate costs and ensure timely product delivery.Met with vendors to review and approve new product.Collaborated with Design to further develop new catalog items from design prototype to production.Trained Customer Service on product materials and specifications in order to better inform the end consumer. Created and carryout action plans for quality issues and vendor returns. Trained Production Receiving on product specifications and potential quality issues in order to lower customer return rate. Event Coordinator for Product Development area at Silpada’s National Conference/FAB for 4 years including:• Designing displays to inform the representatives about the materials and products that went into creating the jewelry.• Collaborating with the Events team on look and feel of event and how this area would enhance the attendees’ experience.• Coordinated staff schedule for the Product Development area including set-up, during and tear down of the event. Participated on the Internal Rebranding task force to update the Silpada corporate office space to reflect the new external brand image and improve employee work-life including:• Creating and maintaining a conservative budget while creating an impact.• Collaborating with multiple departments on time lines and execution of projects.• Sourcing, reviewing, and presenting products for the design to the team. Show less

Communicated with vendors domestically and internationally about product quality issues and helped create corrective action plans.Redesigned inspection process and documentation to improve with new quality standards and time standards.Created and maintained Excel spread sheets for watching/controlling silver weight for product to negotiate new pricing.Assisted the Quality Control supervisor with printing daily reports, assigning daily tasks, maintained Time Matrix with absent… Show more Communicated with vendors domestically and internationally about product quality issues and helped create corrective action plans.Redesigned inspection process and documentation to improve with new quality standards and time standards.Created and maintained Excel spread sheets for watching/controlling silver weight for product to negotiate new pricing.Assisted the Quality Control supervisor with printing daily reports, assigning daily tasks, maintained Time Matrix with absent requests, Voluntary Time Off requests, personal time for 15 Quality Control Inspectors, and emailed external vendors about quality issues and action plans for correction.Communicated immediate team as well as other internal departments about quality issues and inventory. Show less

Corrected exceptions/errors within the fulfillment line by reviewing orders against the piece count and product numbers to ensure the accuracy of the customer's product order. Processed and shipped 1500+ pieces daily for customer order fulfillment in a fast paced environment.

One of two photographers that photographed new merchandise for the company website. As well as maintaining the internal photo library for the company.

Developed and implemented one hour meetings with activities for up to 5-15 girls in ranging ages. Contributed to the development of group activities within the community for the girls such as Family Dinners, Group Field Trips, and Community Service Activities as well as assisted in the activities execution.

Assisted customers to locate merchandise within multiple departments in the store. Answered questions and addressed concerns of customers at the customer service as well as on the store floor. Learned multiple functions within the store to fill in where needed such as cashier, sporting good counter, jewelry counter, electronics counter, and hardware department.

Over two summers took and uploaded photographs for future public relation materials such as brochure and website for the sponsor, Stanley Foundation. Supervised and assisted in 2 to 5 activities daily for 35 children ages 11-14 throughout a five day camp week.

Bachelor Of Arts, Public Relations, Studio Art

Activities and Societies: Acorn Yearbook, (Photographic Editor and Writer), Alpha Lambda Delta Coe College Chapter (Treasurer), Circle Key.

Teacher Certifcation, Education