Alyssa Arce Email & Phone Number

La Jolla, California, United States

Build customized high-performance compute utilizing open-sourced platforms, storage solutions with quotas scaling from GB to PB, and 24/7 data center co-location services. Develop Scope of Work and draft Service Level Agreements via DocuSign with prospective lab managers, researchers, and other private sector clients.Drive project management and continuous process improvements for the Research Data Services group. Triage and resolve cross-cutting user tickets using Zendesk software… Show more Build customized high-performance compute utilizing open-sourced platforms, storage solutions with quotas scaling from GB to PB, and 24/7 data center co-location services. Develop Scope of Work and draft Service Level Agreements via DocuSign with prospective lab managers, researchers, and other private sector clients.Drive project management and continuous process improvements for the Research Data Services group. Triage and resolve cross-cutting user tickets using Zendesk software across SDSC. Enter and track customer billing and invoicing using Microsoft CRM software.Establish PMO, reporting, and technical proposal draft support to Program Officers for National Science Foundation (NSF) data science grants including the West Big Data Innovation Hub, Open Storage Network, EarthCube Office, and the U.S. GO FAIR office. Show less

San Diego, California, United States

Resolved Tier I-IV and flag-level issues. Maintained oversight of sensitive data transmission in the ONE-Net lab via multi-tiered troubleshooting with Field Service Techs, Naval Officers, and other overseas theaters in unclassified and classified enclaves.Utilized Configuration Management Review Board and databases to facilitate engineering solution development, implementation, and legacy maintenance for Enterprise change requests. Cross-collaborated with Navy Enterprise Network… Show more Resolved Tier I-IV and flag-level issues. Maintained oversight of sensitive data transmission in the ONE-Net lab via multi-tiered troubleshooting with Field Service Techs, Naval Officers, and other overseas theaters in unclassified and classified enclaves.Utilized Configuration Management Review Board and databases to facilitate engineering solution development, implementation, and legacy maintenance for Enterprise change requests. Cross-collaborated with Navy Enterprise Network departments to propose building a consolidated lab facility to reduce cost operations and pioneer cloud computing capabilities. Submitted Personnel Requirements to exceed new Task Order Proposals for device and technology refresh services for shore-based and overseas Naval Operations. Show less

San Diego, California, United States

Reported project statuses, risks, and issues to develop contingency and mitigation plans for the In-Service Engineering Agent and its functional areas to key stakeholders in accordance with legacy equipment maintenance. Improved account and on-boarding processes with leadership, and led training reviews with division leadership. Created central repository on SharePoint to track and host Engineering task orders, personnel, deliverables, weekly and quarterly reports, documentation, user… Show more Reported project statuses, risks, and issues to develop contingency and mitigation plans for the In-Service Engineering Agent and its functional areas to key stakeholders in accordance with legacy equipment maintenance. Improved account and on-boarding processes with leadership, and led training reviews with division leadership. Created central repository on SharePoint to track and host Engineering task orders, personnel, deliverables, weekly and quarterly reports, documentation, user guides, and other deliverables for ONE-Net Enterprise. Show less

Experimental Social Science Laboratory

Coordinated graduate student and social science faculty experiments by scheduling lab sessions, recruiting student volunteer subjects, and preparing the computer lab for each group. Assisted experimenters with decision-based payment distribution, accounting, and filing using online systems. Maintained the lab's webpage and controlled email lists to facilitate scheduling.

Master Of Engineering - Meng, Engineering/Industrial Management

Bachelor'S Degree, Business/Managerial Economics

Activities and Societies: Undergraduate Lab Manager, Experimental Social Science Laboratory (ESSL). Economics Society.