With over six years of dedicated service as a Clerical Officer at the Central Bank of Barbados, I have honed my skills in supporting the Strategic Planning and Risk Management department. My responsibilities have included data analysis, strategic planning contributions, data protection policy development, document management, and event coordination.With a growing interest in cyber security, I have expanded my skillset to include user directory management and firewall security.Highlights• Key contributor to the development of the Central Bank's strategic plan.• Supported the shaping of the Bank's position on data protection.• Successfully managed the creation and maintenance of a centralised electronic document repository.• Demonstrated organisational skills through the planning and coordination of the annual Strategic Management Retreats of 2023 and 2024.• Proficient in data analysis and report generation.• Expanded knowledge in cyber security through shadowing the Chief Information Security Officer and completing a Fortinet firewall security course.• Actively pursuing a Certified in Cyber Security certification.• Proficient in Smartsheet

I provided essential technical support as a Helpdesk Officer within the Management Information Services department. During this tenure, I contributed to the Bank’s technological advancement by conducting comprehensive research on a new strategic planning software, ultimately leading to its successful implementation in 2020. Additionally, I played a crucial role in facilitating operations by providing credentials to various commercial banks in Barbados, ensuring seamless system access.Highlights:• Delivered first-line technical support to end-users.• Conducted in-depth research on strategic planning software.• Contributed to the successful implementation of new software.• Managed the distribution of credentials to external stakeholders.

Gained valuable hands-on experience in the Management Information Services department as an intern. Initiated my role by undertaking a comprehensive project on network infrastructure, contributing to the department’s overall understanding of network capabilities. Subsequently, transitioned to the IT Helpdesk, providing initial-level technical support to staff. Under the guidance of experienced officers, I honed troubleshooting skills by addressing printer malfunctions and laptop-related issues. Successfully completed the internship by contributing to the ongoing strategic research project, building on knowledge acquired from previous roles.Highlights:• Conducted a thorough network infrastructure analysis.• Provided basic technical support to end-users.• Developed troubleshooting skills for common IT issues.• Contributed to strategic research initiatives.

As an intern at Trustworthy Systems Inc., I gained invaluable hands-on experience in the IT industry. I actively contributed to the company’s mission of delivering uninterrupted IT services. My responsibilities included configuring firewalls, constructing network infrastructures, and implementing hardware and software solutions for clients in Government and the Private sector. I successfully installed and configured desktop software, including Microsoft Office Suite and specialised applications, as well as critical driver software.Highlights:• Configured firewalls to enhance network security for multiple clients.• Designed and implemented network infrastructures for the Ministry of Energy and Business Development and Barbados Investment & Development Corporation.• Deployed hardware and software solutions for the Ministry of Energy and Business Development, Barbados Investment & Development Corporation, and the National Union of Public Workers.• Proficiently installed desktop software and drivers for all clients.• Collaborated with team members on various IT projects.• Developed strong problem-solving and troubleshooting skills.• Demonstrated a keen interest in IT technologies and trends.