Provide underwriting support to Account Directors and Vice Presidents for self-funded and fully insured employee benefit plans.• Obtain renewals and request competitive proposals for new and renewing client benefit plans. Attend client and prospect meetings.• Create financial exhibits and vendor analyses for client and prospect presentations. Model employer cost/employee contributions and plan alternatives.• Obtain claims data from carriers and provide clients with monthly or quarterly reporting. Identify trends and opportunities for program improvements and cost savings.• Perform ACA affordability analysis, develop COBRA rates and verify Medicare D Creditability status.• Maintain an advanced working knowledge of employee benefits industry trends and changes to the health care / employee benefits delivery system. • Build strong carrier and insurer relationships. Maintain a high level of knowledge of group insurance products and a strong technical ability to illustrate the advantages / disadvantages of a specific group product to a client. Solid understanding of Medical PPO, HMO, HDHP/HSA; Dental; Vision; Life/AD&D and Disability; and Voluntary Benefits.• Advanced understanding of MS application software and other tools to effectively complete work products.

Agency employee assigned to Ford Motor Company • Supply Chain Management Group Analyst. Review orders for vehicles in current production. Confirm part orders match assembly diagrams. Verify shipments received match the part orders. Coordinate pre-teardown meetings and teardown setup with Best of Benchmarking coaches; attend teardowns to ensure compliance with processes. Order supplier sets of parts to be reviewed at supplier meetings as part of the sourcing process.• Tool Tracking Analyst for Interior Parts. Work as a Program Management Analyst with supervision and function effectively in a matrix organization. Strong understanding of design and development specifications.• Identify, consolidate and resolve timing issues. Research, record and summarize data for over 700 prototype and production automotive parts in Microsoft Excel and Ford Motor Company databases WERS, GPIRS and AVBOM. Compile data on initial funding, production timing, physical changes, and transportation delays for individual parts. Then summarize data for upper management review.• Coordinate logistics with engineers, build managers, buyers and suppliers in the United States, Mexico, Europe and China, requiring phone and face-to-face communication to ensure timely part delivery. Travel to international facilities to measure and validate part quality. • Develop project plans, including work breakdown structures, activity assignments and project schedules. Integrate multiple project schedules using software tools such as Outlook, Excel, SharePoint and PowerPoint.• Write orders for prototype tools after obtaining quotes, and determine the most cost and time effective suppliers. Work with buyers to ensure purchase orders are sent in a timely manner. Maintain an unbiased approach to assigning business to suppliers.• Partner with and mentor new Analysts. Trained newly hired department employees.• Received award for Extraordinary Effort on vehicle program work.

• Deliver quality customer service to client employees, via call center and e-mail inquiries.• Assist individuals seeking educational expense reimbursement under complex incentive programs for a multi-national employer. • Explain employer reimbursement policies and processing procedures; identify issues and provide timely follow up and resolution. • Provide technical expertise for online training modules by researching, analyzing, resolving and responding to basic-to-complex PC software, network, and hardware questions and problems.• Interview users to collect information about program issues; lead users through diagnostic procedures to determine source of error. • Accurately document all inquiries using Oracle RightNow Contact Center.• Analyze and evaluate incident reports and make recommendations to reduce help line incident rate.

• Marketing Intern at Group Benefits Insurance Agency• Compiled and formatted annual employee benefit survey and insurance data from over 500 employer respondents. The survey is a cornerstone of McGraw Wentworth’s overall marketing strategy.• Reviewed data for reasonableness, and identified incomplete or inaccurate information; escalated issues as necessary to obtain correct information. • Assembled and organized presentations for client and prospect meetings utilizing Excel and PowerPoint. • Assisted with accounting data entry and reconciliation. • Created training manual for position. Accounting Intern 2008 - Responsible for commission data entry and reconciliation, HIPAA Business Associate Agreement tracking, miscellaneous accounting research and special projects.

As a Disney College Program Intern I was assigned to Disney’s Animal Kingdom as a Custodial Services Cast Member, and Hollywood Studios as a Vacation Planner Greeter. Both roles included extensive face-to-face interaction with guests, facilitating their needs, answering questions, and enhancing their experience at the park in any way possible. While part of a larger team, I was expected to work independently within an assigned zone but encouraged to seek other cast members to either offer or request assistance when needed. Internship Highlights:• Participated in world famous Disney trainings including Disney Traditions, Guest Services and SafeD.• Completed 10 week Disney Marketing You! And Creativity and Innovation courses.• Regularly interacted with guests from diverse cultural and socio-economic backgrounds, which provided me the opportunity to hone my communication skills and engage in creative problem solving.• Advised multiple groups of guests at once on efficient use of time, and resolved guest difficulties while operating independently to enhance their individual experiences at the park. • Recognized for exceptional Guest Service on 6 separate occasions.