Alyssa Bartalone Email & Phone Number

United States

As a regulatory affairs specialist, I am responsible for knowing worldwide shipping and health and safety hazard regulations and requirements for the use of fragrance formulas in every day products, such as cleaning solutions, candles, and personal use items. I ensure formulary compliance with import regulations of other countries and customer specific requirements.

Elmhurst, Illinois, United States

As the Quality Specialist for the North American Lab Liaison team at IDEXX, my responsibilities included maintaining resources and documentation, analyzing team resource metrics and usage, and evaluating workflows for accuracy and process alignment amongst customer facing groups. I worked closely with other members of leadership to institute and deliver specialized training programs, as well as providing employee feedback/coaching when required. Consistently evaluating, updating, and aligning workflows helps strive for a better experience between our customers and IDEXX support staff to drive first call resolutions and trust within IDEXX. Proficient use of Salesforce Service Cloud Knowledge and Service Cloud customer experience user.

Elmhurst, Illinois, United States

A Lab Liaison acts as the direct line from the IDEXX customer base to the laboratories. With skilled issue resolution and problem-solving techniques curated by a unique knowledge of customer needs and laboratory processes, the Lab Liaison will drive first call resolutions and improve customer education. Experience with delivering upsetting information about lab errors to veterinarians and proficient with deescalating interactions with empathy and compassion.

Elmhurst, Illinois, United States

The IDEXX Parasitology department processes and reviews fecal samples for intestinal parasitic infection in veterinary patients. A fast-paced environment that requires sterile workstations to avoid contamination. Expert use of microscopes, centrifuges, and other lab equipment are required to identify parasitic ova.Highly skilled and proficient front-line production consistently exceeding performance metric expectations. Worked closely with installing, instituting, training, and trouble shooting maintenance on Hamilton automated machines and software. Established a standardized training workflow for new hires before creation of Clinical Lab Instructor career profiles and company standardized training programs.