Alyssa Biala, Logistics Leader Email & Phone Number

Phoenix, Az, Us

Working with doctoral learners as an expert in Technology adoption • Technology • Technology adoption model • Organizational change • Management • Leadership • Operations • Organizational behavior • International business

Hamburg, De

Seeks transformational process improvement opportunities to produce high-performing teams by assessing performance against output metrics. i.e., sponsored training for identified skills gap and within 3 months reduced unrated invoicing by over 70% for international bill of ladings.Sources, manages and coaches new team of direct reports composed of 15 sales support coordinators for Enterprise accounts, including Fortune 50 companies, overseeing $1.1B annual revenue in international shipping contracts.Supports direct reports during current layoff transition for 15 staff members with career and job searching techniques and strategies while providing emotional support during these sensitive times. i.e., department is being eliminated and relocating to Atlanta in Sep 2022.

Hamburg, De

Oversaw, trained and managed all complex customer escalation inquiries for the U.S. with a team of 7 to resolve Tier 3 issues for international customers. i.e., within 4-weeks developed an autonomous team that was self-sufficient and excelling in their work.Initiated standardizing workflows for the department to aid in minimizing risk while improving customer service through the creation of standard operating procedures (SOPs) along with a directory that was accessible by all locations (Chicago, Atlanta and Houston). i.e., results led to improvements in turnaround time (TAT), time to resolution, productivity, customer service ratings and employee satisfaction. Audited and reviewed vendor contracts and operation absorptions to identify potential loss of revenue and inefficiencies in the service center. i.e., identified a vendor was charging double for a service performed.Subject matter expert in resolving multiplex issues including cargo transloads, returned cargo, and for claims in the range of $100, 000 to over $750,000 internationally.

Hamburg, De

Set vision and strategy while managing the day- to- day operations of a 22-state territory including six port terminals in New York and Philadelphia with an average annual spend of ~$480M.Co-managed a staff of 40 people including Team Leads, Supervisors and Operation Coordinators who performed day-to-day labyrinth logistics of the 22-state territory with a range of 5,000-52,000 containers annually per person.

Doctorate, Business Administration And Management, General

Master Of Business Administration - Mba, Organizational Leadership