Alyssa Canger Email & Phone Number

Greenwood Village, Colorado, United States

Lakewood, Colorado, United States

Meet and exceed sales quotas/metrics: Data Close Rate 16.25%, Revenue Run Rate 100% (avg. $8,300 monthly) & Revenue Per Call $30.Manage the customer relationship from initial call, through close to resolve on the first call.Keep up to date on product knowledge with monthly product trainings, self-directed research on our competitors within the West Division (12 different states).Assisting new hire team members with call flow, product questions, CRM software and responsibilities.

Jw Marriott Austin | Austin, Texas

Group Size: 600-3,000+ Budget Management: $13.4M ($6M Catering, $7.4M Rooms)Managed the largest, most prestigious events at JW Marriot Austin, the largest JW Marriott in North America; Hotel ranked #1 JW Marriott in North America for client-awarded overall event satisfaction (2019)Created and implemented food tastings for programs to customize and upsell food selections. Well versed in branding the hotel: floor clings, lobby signage, elevator wraps, custom key cards, etc. Skilled at pulling off last minute requests and making the impossible look easy

Jw Marriott Austin | Austin, Texas

Group Size: 50-1,200+ Budget Management: $3.5M ($1.5M Catering, $2M Rooms)Expert at planning full-service meetings including corporate sales meetings, professional development conferences, and large scale social functionsMaintained positive vendor relationships and juggled various vendor schedules and communicationManaged on-site client experience: catering arrangements, event space set-up, arrival and departure experience, troubleshoot on-site opportunities & requestsCoordinated with all departments of the hotel to ensure that groups receive seamless service’Event satisfaction survey scores, average score of 10 (out of 10)Leader of the Quarter Nominee, Q3 2019

The Westin Austin At The Domain | Austin, Texas

Group Size: 15-650+ Budget Management: $1.65M ($750K Catering, $900K Rooms)Execute all items listed below as an Event Manger inclusive of the belowTrain and mentor team membersWeekly Catering and Guest Room forecastLong range Catering forecast (6 months to 12 months out)Leader of the Quarter Nominee, Q4 2017

The Westin Austin At The Domain | Austin, Texas

Group Size: 15-650+ Budget Management: $900K ($400K Catering, $500K Rooms)Guided site visits and pre-event planning meetings with clientsSynchronized internal departments to ensure all set ups and activities were executed flawlessly Excellent event satisfaction survey scores, average score of 9.5/10 Leader of the Quarter, Q4 2016Marriott Americas Global Event Management Award Nominee, 2016

Courtyard & Residence Inn By Marriott Austin Downtown | Austin, Texas

Group Size: 5-85+ Budget Management: $500K ($200K Catering, $300K Rooms)Managed group forecasting and commission reportingHandled an average of 20 groups per monthExperience leading meetings up to operation department leadersExpanded knowledge in group housing, banquets, and sales logistics

Orlando, Florida

Cultivated and managed 45 - 60+ client accountsImproved customer satisfaction by investigating and pro-actively solving customer concerns Created a monthly sales variance report and weekly marketing goals to track 15% growth Developed up-selling techniques to surpass forecasted sales year over year by 15%Career growth opportunities prior from Bakery Cafe Associate to Bake Café Supervisor

Bachelor Of Science (B.S.), Event Management & Hospitality Management

Activities and Societies: Kappa Kappa Gamma

Education record