Alyssa Cortez Email and Phone Number

Demonstrates flexibility and versatility by fulfilling diverse roles, including front desk, bell desk, and concierge. Maintains an average occupancy rate of 85-90% during peak seasons by optimizing room assignments, providing personalized guest experience, and ensuring guest satisfaction.Propels Kaimana Beach Hotel to achieve consistent TripAdvisor top 10 rankings out of 94 hotels in Honolulu, #4 on the Travel + Leisure Readers’ 20 Favorite Resorts in Hawai’i of 2024, and inclusion in the 2024 Travel + Leisure 500 List.

Shadowed Front Office, Housekeeping, Sales & Events, and Human Resources departments to gain comprehensive insight into hotel operationsProduced exclusive associate newsletter "Kaimana's Beach Buzz" Q2 2022 issue

Managed and closed reservation calls, increasing bookings through in-depth knowledge of Atlantis Hawaii servicesAddressed guest inquiries via phone, email, and in-personFacilitated check-ins for Atlantis Submarine tours and Majestic Cruises

Escorted hotel guests to Atlantis Submarine tours via Atlantis Adventures trolleyProvided brief narration on trolley in English and JapaneseGreeted guests upon arrival and offered assistance during check-in

Mentored by a prominent executive in Hawaii’s hotel industry, participating in monthly sessions to cultivate core values, emotional intelligence, networking, and storytelling skills.