Alyssa De Stefano Email & Phone Number

• Manage a team of Customer Care Coordinators.• Create and align schedules, and approve payroll for hourly employees on the team.• Creation and maintenance of training documentation, as well as training of new hires.• Coaching feedback for each individual on a regular basis.• Creation and maintenance of a client-facing FAQ articles.• Staying in touch and up to date with other teams procedures and policies.• Organized and lead regular meetings to update and ensure alignment on mobile app features.• Report on weekly and monthly key metrics to upper management.

• Responded to incoming user requests via phone, live chat, and email.• Provided technical support to users using the mobile app, and coordinate with the Product team on bugs and errors.• Stayed up to date on internal procedures, upcoming launches, and marketing campaigns.• Coordinated with the city Operations teams when users would provide feedback and/or complaints.

* Incoming/outgoing contacts with members, providing personalized recommendations based on their criteria.* Creating hourly and daily reservations and recurring reservations.• Troubleshooting and problem solving for members.* Assisting internal requests from city Operations teams.

• Finding locations for the filming industry, providing a research folder on said locations.• Door-to-door distribution of filming notice in the neighbourhood.• Organizing my own schedule for photoshoots.• Building a database of pre-existing locations for future needs.* Billing and payment management as a freelancer.

• Incoming and outgoing phone calls.• Scheduling appointments for truck pick ups.• Tracking truck shipments.• Emailed the weekly statistic report of the Operations team.