Alyssa Dean, Cissp Email and Phone Number

* Drive customer success as a key member of the Security Operational Services (SOS) team within IBM CISO organization, delivering centralized internal security operations, tooling, and support services to IBM business units, enhancing the organization's overall security posture* Orchestrate comprehensive customer onboarding processes, providing direct support and guidance throughout. Collaborate effectively with cross-functional SOS teams to ensure seamless integration of services, balancing customer advocacy with strategic business objectives* Deliver specialized support services, including application database management configurations, implementation of key rotation protocols, and execution of efficient offboarding procedures* Participate in strategic project reviews alongside peers and senior management from diverse SOS teams, contributing valuable insights, championing security imperatives, and articulating client perspectives to inform decision-making processes* Maintain unwavering commitment to compliance and data integrity, conducting thorough customer record audits and proactively communicating updates to ensure alignment with evolving security standards* Spearhead resource optimization initiative focused on streamlining inactive onboardings. Collaborate with Business Unit Information Security Officers (BISOs) to assess ongoing relevance, implement strategic removals, and align actions with overarching business and financial objectives

Engineering: * Maintained secure Vault environment for thousands of customers, providing internal secret store solution with continuous optimization , including, DR environment deployment, ongoing upgrades and hardening to maintain robust security posture* Led monitoring initiatives, including Grafana configurations, optimization and LDAP implementation for enhanced security* Achieved 99.999% uptime through diligent on-call response, issue resolution, and war room participation* Facilitated weekly team workshops for collaboration, planning, education, and knowledge sharing* Solely supported US operations for six months; onboarded and trained four team membersSecurity and Compliance Management: * Served as Security Focal, presenting compliance status and explaining gaps in weekly audit meetings* Compiled and presented evidence for SOC audits, ensuring industry standard adherence* Implemented and maintained compliance through daily health checks, risk mitigation, and issue resolution, BCP/DR planning and exercises, SAST configuration for code vulnerability and risk management* Advocated for and explained compliance gaps to senior management, driving towards full compliance* Performed quarterly security assessments using IBM MSAC tool, providing comprehensive team metrics, risks, and auditsCustomer Support and Subject Matter Expertise: * Managed customer lifecycle for thousands of users, including onboarding and offboarding processes* Provided high-touch support for configurations, issue resolution, debugging, and personalized guidanceVault Sunset Project Leadership:* Led Vault Sunset campaign in collaboration with SOS Communications Lead and served as Vault SME for IBM Cloud Secrets Manager, facilitating seamless migrations* Spearheaded customer migraty initiative, providing strategies and guidance to all Vault customers* Completed sunset initiative within 7 months, resulting in significant cost savings (millions) for the business unit

• Spearheaded Story Planning initiatives to effectively communicate new feature functionality, bug fix implementations, and dependency management• Developed and refined reusable, efficient, and comprehensible test cases to ensure comprehensive quality assurance• Conducted diverse testing methodologies including smoke, ad-hoc, and integration testing across the Epic Games store and Launcher, encompassing all 8 supported platforms and browsers• Executed bug regression processes, including fix verification, pull request approval, and merge operations• Managed administrative tasks within the Epic Games Store Admin Portal, including build labeling and deprecation, account permission and entitlement management, and manipulation of cookies, sessions, and End User License Agreements• Configured and manipulated content in CMS and the EGS Catalog for Epic Games Store testing purposes• Analyzed and compiled weekly crash report data to inform quality improvement strategies• Implemented advanced network testing techniques, including throttling, blacklisting, whitelisting, and analytics monitoring/debugging utilizing tools such as Charles and Clumsy• Performed comprehensive mobile application and in-browser testing across iOS and Android platforms• Regularly participated in Fortnite playtesting to ensure optimal user experience and gameplay quality​​​​​​​​​​​​​​​​

• Participated in an intensive on-the-job training program while contributing full-time in a SaaS-based, CI/CD enterprise environment• Completed a comprehensive curriculum of over 300 hours, covering Fullstack Development, DevOps, Test-Driven Development, Data Science, Agile Methodologies, and Design• Utilized monitoring and application management tools (IBM Tivoli Monitoring, Application Performance Management, Bluemix Availability Monitoring, IBM Cloud App Management) to conduct performance analysis, employing JMeter and DayTrader workloads while adhering to SRE Golden Signal Practices• Engineered multiple Linux and Windows test environments on virtual machines, leveraging Docker, Kubernetes, Helm, Ansible, YAML, Bash, Batch scripts, and JSON files• Deployed IBM Cloud Private and established a monitoring server with diverse agents, data collectors, and private points of presence• Executed comprehensive dual-path testing, migrating data from on-premises IBM Tivoli Monitoring to IBM Cloud App Management, utilizing a Linux monitoring agent• Conducted A/B testing using Swagger for metadata recording, evaluation, and comparison; executed BVT builds on Jenkins after implementing API-enabled changes in IBM Cloud App Management• Developed a Node.js WebSocket client test application for integration testing, accompanied by a WebSocket server, Kafka consumer, and producer for data verification and comparison• Constructed and customized a TJBot using Watson APIs, speech-to-text technology, Node.js, and IBM Bluemix• Collaborated in a team environment to develop a prototype website utilizing NPM, Vue.js, and Nuxt​​​​​​​​​​​​​​​​