Alyssa Dukeshire Email & Phone Number

Sandusky, Ohio, United States

United States

Develop, write, and administer high quality training and development programs at all levels throughout the amusement park.Implement training and development policies and programs. Partner with line managers to identify skill/knowledge gaps and identify training needs.Develop training courses, curriculum, or materials, and deliver and evaluate training sessions. Select training tools and delivery mechanisms, based on target audience and information being taught.Document attendance for mandatory training sessions.Develop and continuously improve training content and delivery methods.Assess training effectiveness and modify programs to improve results.Designs innovative, creative, and effective marketing to keep all employees connected, informed, and inspired about development opportunities.

Sandusky, Oh

Manage and monitor activities of all departments including front desk, bellman, shuttle drivers, and conciergeDeal with complaints, problem solving, disturbances, special requests, and any other complications that may come alongAssist in training all employees within the Front Office departmentsMonitor Profit & Loss and cash handling through the yearManage third party upsell system to try and maximize revenueCreate labor reports and monitor scheduling and payrollMonitor purchasing for each Front Office DepartmentCheck accommodations for all guests to satisfy guests stayCheck guests into and out of hotel while also selling admission to amusement parkMaintain professional environment in the facilityInform all employees of new activities for the day, groups, VIP arrivals, or any changes in policyWork closely with the housekeeping department to ensure guest satisfaction throughout the hotelLead a team to implement Employee Incentives.Assist with recruiting for the hospitality department.Lead a hiring team for the front office positions at three different locations.

Sandusky, Oh

Assist in training and managing reservation agentsRead data and statistics via web and system reportsCreate reports from data extracted from computer systemsResolve guests complaints as neededMake guest reservations, sends out confirmations, and cancels reservations when requested Process group, travel agent, internet, and other types of reservationsMaintain guest information, including credit card information, in a secure and confidential mannerTrack incoming calls, reservation requests, sources of reservations, how guests heard of the hotel, and other information as necessaryAccurately process deposits and pre-paymentsAnswers guest questions and provide the guest with the correct information on room occupancy and cost, types of rooms, contents of guestrooms, check in and check out procedures, and other information

Associate Of Science - As, Medical Administrative/Executive Assistant And Medical Secretary

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General