• Offer support for high touch accounts servicing legal, medical, and other industries and organizations • Manage pre, post, and sustaining tasks tied to the implementation of our InReach platform• Live and breathe a Client-first mentality to ensure the success of our Client’s continuing education programs• Build positive and meaningful relationships with our Clients• In conjunction with Management, identify and provide ideas for improvements that are related to increased… Show more • Offer support for high touch accounts servicing legal, medical, and other industries and organizations • Manage pre, post, and sustaining tasks tied to the implementation of our InReach platform• Live and breathe a Client-first mentality to ensure the success of our Client’s continuing education programs• Build positive and meaningful relationships with our Clients• In conjunction with Management, identify and provide ideas for improvements that are related to increased efficiencies, improved process, and the overall success of the team• Document and track all Client interactions • Provide pro-active service with the goal of delivering solutions and root cause analysis prior to Clients identifying upsell opportunities• Manage Special Projects as necessary• Maintain extemporary quality standards • Communicate top issues, risks, and opportunities to the Manager of the Client Success Team• Work collaboratively with product management and engineering teams to enhance and fix bugs in the InReach platform Show less