Alyssa Forato Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Write and edit engaging editorial, trending, evergreen and SEO-driven articles surrounding current beauty, fashion, life and careers news
• Source and interview subject matter experts for articles that require a voice of authority.
• Efficiently transcribe audio and video interviews.
• Ideate and pitch successful content ideas to the editors, generating new articles for the content calendar and website.

• Write engaging editorial and SEO-driven articles surrounding current beauty, fashion, life and careers news
• Ideate and pitch successful content ideas to the editors weekly, generating new articles for the content calendar and website.
• Continuously update product directories, sales, events and the careers page.

• Use initiative to ideate and pitch story concepts to an array of online publications.
• Write quality articles ranging across categories including fashion, culture, social media, health and wellness under tight deadlines.
• Contact industry experts, schedule, conduct and transcribe interviews.
• Self-edit written articles to ensure they are of an exemplary standard.

Melbourne, Victoria, Australia

• Crafted quality on-page, blog, and guest post content for various B2B and B2C clients, improving their website authority and SEO.
• Onboard new clients and conduct SEO audits
• Use Google Sheets to follow SEO content briefs, as well as perform meta description sprints.
• Write engaging Facebook, LinkedIn and Google ad copy that generates sales and leads for clients.
• Acted as an editor within the content department.
• Delivered internal training sessions.

Melbourne, Victoria, Australia

• Write content for Candlefox's multiple brands, encouraging learners to begin their education or career journey and successfully generating conversions and leads.
• Respond to 30-80 enquiries a day using community management software including Zendesk, Trustpilot, Gmail and Facebook Creator Studio.
• Manage freelance contributors through briefing, editing and uploading their articles.
• Use Wordpress software to design and upload blog articles.
• Involved in creating brand campaigns, ideating different forms of content and writing campaign messaging guidelines.

Melbourne, Victoria, Australia

• Provide exceptional customer service to 200-500 customers per shift.
• Process cash, card and coupon payments totalling $3000-$5000 per shift.
• Swiftly and successfully resolve conflict resulting in customer satisfaction.
• Supervise the online department and picked, packed and fulfilled up to 90 online orders per shift, ensuring they are processed correctly and with care.
• Supervise the customer service department and ensure the success of closing shifts.

Nunawading, Victoria, Australia

• Served breakfast and lunch to 50-100 customers per shift in a fast-paced environment.
• Memorised over 30 menu items and rotating specials in order to give customised recommendations to guests.

Melbourne, Victoria, Australia

• Operated drive through services including taking orders, handling payment, and food delivery in a prompt but friendly manner.
• Mastered POS systems to handle payments ranging from $3,000-$5,000 per shift.
• Provided exceptional customer service