Alyssa Forrest Email & Phone Number

Hamilton, Ontario, Canada

Hamilton, Ontario, Canada

- Led business transformation initiatives, as Commercial Project Manager, using JIRA software and following agile project methodology to replace existing applications with modernized technology and introduce new business strategies.- Developed and executed internal and external change management strategies, prepared anddelivered stakeholder communications and piloted new applications with a subset of users, resulting in successful implementation.- Liaised between Commercial and IT departments to fulfill Pricing Business System Owner responsibilities, providing system and process support to pricing applications, developing and monitoring key performance indicators to ensure system health and prompt discrepancy resolution and ensuring SoX audit compliance through the completion of annual control testing with external auditors.- Contributed on cross-functional teams as a Subject Matter Expert and Facilitator sharing process knowledge and leading brainstorming sessions to identify improvement opportunities, perform impact/risk analysis and determine optimal solutions, which delivered business value.- Communicated and prioritized business needs to IT, created/documented use case scenarios and completed functional, integration, and regression testing, resulting in reliable and high performing tools for quotation and order management.

- Monitored orders from production to shipment, communicating customer delivery requirements withSupply Chain and Manufacturing to meet negotiated delivery.- Tracked customer inventory levels and arranged prepaid delivery of finished goods to the customer, via truck and rail, while securing shipping commitments from collect freight customers to meet monthly targets.- Entered purchase orders according to a sales forecast, validating and comparing order acknowledgements against customer purchase orders to ensure accuracy.- Communicated updates to customers and responded to inquiries regarding price, delivery and capability via phone and email.

Hamilton, On

- Processed payroll deductions, special premium payments, time capture and time exemptions, ensuring timely and accurate pay processing in accordance with Canadian Payroll Association and Canada Revenue Agency.- Administered benefits for active and retiree benefit plans for McMaster employees.- Entered employee new hires, terminations, assignment changes, direct deposit and tax data, maintaining accurate and current records.- Assisted HR Advisors by managing job postings on internal and external job boards.