• Provide deep-level of expertise and consultation on both functional and technical input to providing root-cause resolution for specific HR functions.• Manage various reports for compliance, claims, billing and mailing requirements.• Coordinate with Manager to provide information on addressing non-routine issues and making policy and procedural changes.• Escalate highly sensitive or non-resolved issues to HR Manager in accordance with Service Level Agreements; including… Show more • Provide deep-level of expertise and consultation on both functional and technical input to providing root-cause resolution for specific HR functions.• Manage various reports for compliance, claims, billing and mailing requirements.• Coordinate with Manager to provide information on addressing non-routine issues and making policy and procedural changes.• Escalate highly sensitive or non-resolved issues to HR Manager in accordance with Service Level Agreements; including accommodation cases.• Manage leave cases by assessing the leave of absence request, determine best leave program for the employee, provide overall expectations of the process, and notify stakeholders.• Calculate and determine an employee’s pay during leave; including Company’s Short Term Disability pay and Paid Parental Leave pay; and State benefit programs such as SDI and PFLI (if applicable). And Coordinate with Payroll to ensure pay is timely and accurate• Review employee’s return to work release, and identify if any accommodations are required.• Verify with State employee’s leave activity and compensation.• Partner with Managers, HRBPs and/or Payroll to resolve employee leave issues.• Provide assistance in generating and distributing required reports by developing queries for analysis and operational effectiveness. • Perform and manage regular audits to maintain data integrity.• Ensure KPIs and metrics are met and are in compliance with established service level agreements, baselines and targets.• Identify trends and provide input to Manager and COEs to gather the right attention needed to resolve issues.• Participate on special projects and partner with COEs on new initiatives.• Manage knowledge management and case management systems, to improve contact center functions and encourage self-service resolutions. Show less

Assist employees with health and all other related benefit questions or problemsProcess benefit status changesMaintain Benefit documentation, life event changes and tracking systemAdminister Disability (STD and LTD) and FMLACalculate and input pay data relative to leave ensuring correct processing of payroll checks for LOA-eligible employeesResearch and verify employee eligibility for LOACoordinate with external vendor to verify approvals and leave… Show more Assist employees with health and all other related benefit questions or problemsProcess benefit status changesMaintain Benefit documentation, life event changes and tracking systemAdminister Disability (STD and LTD) and FMLACalculate and input pay data relative to leave ensuring correct processing of payroll checks for LOA-eligible employeesResearch and verify employee eligibility for LOACoordinate with external vendor to verify approvals and leave parametersCommunicate with HR, supervisors and employee as necessaryContact employees and/or managers to follow-up on returning employeesProvide timely response to employee inquiries and/or Shared Services tickets regarding benefit plan enrollment, eligibility, issues regarding data records, and/or other benefit areasAssist the Senior Benefits Analysts with audit reports from internal data sources and service providers to identify and resolve problemsAssist Senior Benefits Analysts with the research and reconciliation of records from third party plan administrators, payroll, and GL recordsAbility to collaborate with applicable internal departments (i.e., payroll, shared services, etc.) and external vendorsPreviously Team Lead of Benefits Support supervising all of our Employee Services Level 1 agentsKnowledgeable of leaves for Canada and Puerto RicoAbility to maintain confidentiality in regards to leaves, payroll and HR related issuesKnowledgeable of HIPPA regulationsHandle payroll processing as well as HR related issues for non LOA related issues Show less

• Assist with employee inquiries and escalated issues in regards to all Benefits and Payroll issues • Team Lead and assist in supervising the Employee Services Level One agents• Review incoming benefit documentation for all new enrollments and mid-year changes • Review incoming payroll documentation for any adjustments• Create tickets for employee/client inquiries requiring benefit and/or payroll processing• Train new employees within the department • Work as a liaison… Show more • Assist with employee inquiries and escalated issues in regards to all Benefits and Payroll issues • Team Lead and assist in supervising the Employee Services Level One agents• Review incoming benefit documentation for all new enrollments and mid-year changes • Review incoming payroll documentation for any adjustments• Create tickets for employee/client inquiries requiring benefit and/or payroll processing• Train new employees within the department • Work as a liaison between the Level One agents and Payroll and Benefit departments regarding any escalated issues, resolutions and changes with payroll and benefit policy and procedures • Responsible for maintaining employee/client matrix tracking customer interactions, transactions, inquiry details, complaints, and comments, as well as actions taken• Respond to employees/clients timely with resolution to inquiries• Forward unresolved customer grievances to designated departments for further investigation• Collaborate with benefits and payroll department during open enrollment and W2 mailing period• Prepare and mail benefit packets to new employees Show less