I am passionate about providing good customer service with a passionate, hard working and friendly approach.Abilities:10 years of customer service experience (5 years in a call centre environment)Excellent written and verbal communication skills, with attention to detailExtremely productive in a high volume, high pressure environmentHighly proficient in the use of Office applicationsFast learner with a positive attitudeWell organized with a professional approachI am also working as a musician in Sydney as a vocalist. My performance summary is as followsI am also working as a musician in a number of different projects. Below is a summary of my performance experience:2013: • May: Performed in a 4 part harmony vocal group at WSI Student Excellence Awards at Penrith Panthers • June: Recorded track as part of vocal group (as above) in Nirimba TAFE Recording Studio, as well as featured in WSI Entertainment D Block video, which is currently on Youtube. • November: Recorded Magic Carpet Ride by Steppenwolf with Certificate 4 Band, Clap for Steve in Nirimba TAFE Studio.• November: Featured backing vocals for “Real” by Avinor (Ross Stagg) in December 2013: track was featured on top 10 of pop charts on Triple J website) • May- Current: Performed as part of duo act playing keyboard/guitar and doing backing vocals at a number of venues in Sydney and surrounding areas.2014:• Nominated for Vocational Student of the Year in NSW Training Awards and was shortlisted to interview stage.• Won student excellence award for Certificate 4, 2013 • May: Performed as part of 3 part vocal group at WSI Arts, Design and Music Graduation• June: Performed as part of 4 part vocal group at WSI Student Excellence Awards, and as part of 3 part vocal group at TAFE WSI stand at Sydney Careers Expo at Sydney Olympic Park• July- Current: Performed as part of 3 part vocal group at a number of events around Sydney including Doonside Festival and other charity events.