In my current role, I manage anywhere between 18+ employees Customer Service Representatives in a high volume/fast-paced environment and ensure my staff is provided with up-to-date knowledge of project-related updates, processes, and procedures.- Maintaining a safe and secure work environment; developing personal growth opportunities- Accomplish staff results by communicating job expectations; planning, monitoring and appraising job results; coaching; initiating, coordinating, and… Show more In my current role, I manage anywhere between 18+ employees Customer Service Representatives in a high volume/fast-paced environment and ensure my staff is provided with up-to-date knowledge of project-related updates, processes, and procedures.- Maintaining a safe and secure work environment; developing personal growth opportunities- Accomplish staff results by communicating job expectations; planning, monitoring and appraising job results; coaching; initiating, coordinating, and enforcing systems, monitoring and approving timecards, policies and procedures- Responsible for scheduling all call center training sessions- Completes special projects and requirements; planning, arranging and meeting deadlines; monitoring results- Address employee relations issues Show less