Order fulfillment, logistics, strict time management, customer service.

Led a team of baristas with exemplary quality control and customer service, production baking, cooking food to order, recipe development.

Personnel management (hiring, training, scheduling), inventory management, recipe development, quality control, COGS analysis for all recipes, SOP development, collaboration with barista team for new drinks and special pairings, marketing, and general cafe supervision.

Leader and guide in customer service, sales, and product knowledge for the Camping Department. Inventory management and online order fulfillment for entire REI catalog. Passionate enthusiast of outdoor recreation.

Built an international team of bakers and cooks. Oversaw expansion of the company's kitchen program supporting 5 to 22 cafes, providing them a simple pastry menu up to a full food menu. Opened two brand new Bottle kitchens in Los Angeles and Tokyo, retrofitted the New York facility to meet existing needs and grow production, and tripled production capacity in the Bay Area. Collaborated with acquired businesses, including Tartine Bakery, to increase scale and quality of food production. Oversaw culinary product development for multiple items, developing pastries from the idea stage to a profitable, finished product in the customer's hands. Managed all logistical hurdles of expanded offerings, including health department approval and consistent ratings in the high 90s (out of 100). • Production baking• Kitchen management• Personnel management• Inventory management• Training• Vendor procurement• Electrical upgrades• Equipment installations• Regional expansion (Los Angeles & Tokyo)• Recipe testing• Product research & development• Logistics and transportation• Food and labor costing• Food lab analysis and product labeling• Quality control, regulatory compliance, safety, and sanitation

Office, sales, and marketing support for a team of 12 environmental consultants ranging from civil engineers to geologists, copyeditor of all soil sample reports, marketing newsletter, trade shows.

Project management for all stages of installation and training for wind turbine climbing assist devices, sales (domestic and international), trade shows (domestic and international).

Established North American operations for a UK-based conservation and sustainable development NGO, coordinated volunteer bookings from initial application through participation in the field, creation of a new division dedicated to developing partnerships with corporations, notably with Whole Foods’ Whole Planet Foundation.

Management of the first retail shop for an organic bakery in a high volume and high value location (Ferry Building Marketplace), creation of SOPs, inventory management, sales evaluation, production forecasting, personnel management, farmer relationships.