Alyssa H. Email & Phone Number

Taylor, Michigan, United States

• Ability to create and maintain professional relationships while exhibiting frequent and accurate communication to customer, cartage agents, other stations and company personnel.
• Provide rate quotes on shipments and administer approval
• Manage domestic transportation operations by tracking & tracing shipments progress and implement resolutions for any issues that arise
• Utilize SAP to coordinate recovery and delivery schedules with various cartage agents and reliably communicate information (including delays or concerns) to all parties involved in a timely manner
• Analyze backlog report to determine status of shipments and find resolution
• Demonstrate solid decision-making skills and ability to prioritize ever-changing daily tasks

Romulus, Michigan, United States

• Ability to create and maintain professional relationships while exhibiting frequent and accurate communication to customer, cartage agents, other stations and company personnel.
• Provide rate quotes on shipments and administer approval
• Track & trace shipments progress and resolve any problems
• Coordinate recovery and delivery schedules with various cartage agents and reliably relay information to all parties concerned in a timely manner
• Analyze backlog report to determine status of shipments and find resolution
• Communicate and troubleshoot with drivers to ensure successful delivery of shipments

• Greet and check-in patients in a warm and friendly manner while assisting all throughout their visit
• Schedule appointments while maintaining the flow of patients to optimize efficiency
• Answer incoming calls from prospective patients, family members or other referral personnel to assist in determining the patient's needs and problem solving
• Contact patients/guardians two days prior to appointments regarding fees due and confirmation of appointment
• Responsible for accurately entering the patient intake forms into Orthotrac and providing all paperwork to the Treatment Coordinator and doctor for review
• Verify and enter insurance benefits into patients’ charts and review benefits with patients/guardians

• Flawlessly provide a professional, compassionate level of customer service to a wide range of personality types while maintaining integrity of corporate policies and procedures.
• Author and disseminate all outgoing communications regarding trip information to individual clients and client-groups.
• Administer invoices, receipts, refunds, and other matters of commerce with clients.
• Administer telephone-based sales of travel insurance product to inquiring individual clients.
• Prepare online booking templates for new trips and oversee the accuracy and timeliness of client purchases and payments.
• Assist with production of all tour documents, including itineraries, registration documents, paperwork for final departure, and “Escort Packets” for group leaders

Detroit

• Conducted pilot process testing and validation for a variety of materials and coatings for development-stage products with a wide array of industrial and consumer product applications.
• Perform testing of raw materials and outgoing finished products to obtain data for use in research and development of coatings
• Conducted chemical and physical laboratory tests to assist chemists in making qualitative and quantitative analyses of solids and liquids
• Handled a wide range of substrates and coatings ranging from film emulsions to glass, latex, and polymers; encompassed solvents, volatile chemicals, and hazardous materials
• Failure analysis of any finished products to determine the root cause
• Analyze and interpret test results while ensuring accuracy

Mount Clemens, Michigan

• Perform various laboratory tests to obtain data for use in research and development of JOEM automotive coatings
• Conducted chemical and physical laboratory tests to assist chemists in making qualitative and quantitative analyses of solids and liquids
• Identify and suggest improvements in methods and records keeping
• Handled a wide range of substrates and coatings ranging from film emulsions to glass, latex, and polymers; encompassed solvents, volatile chemicals, and hazardous materials
• Analyze and interpret test results while ensuring accuracy
• Monitored product quality to ensure compliance to standards and specifications.