Alyssa Hedges Email & Phone Number

Webster, New York, United States

- Creative content for company website- Creation of web pages in MS Marketing- Use Canva to create social media posts- Use of Heropost to schedule content on social media- Development and creation of marketing emails- Create content and copyright with an emphasis on story- Studying the Story Brand philosophy by Donald Miller and enrolled in his BMSU (Business Made Simple University) online

Rochester, New York Area

Purchasing:- Order point of sale equipment from a pool of vendors- Purchase internal office supplies- Maintain positive relationships with our vendors- Maintain shipping information internally, as well as, keep our customers up-to-date on the tracking information- Maintain internal stock of point of sale equipment and/or supplies- Create new parts as needed in Microsoft GP- Maintain pricing in Microsoft GP- Documented the Purchasing Agent's responsibilities and maintain on SharePointAccounts Receivable:- Receive vendor invoices into Microsoft GP- Generate and send invoices to customer base- Process daily, weekly, bi-monthly and monthly payments via check, credit card and ACH batches- CollectionsClient Fulfillment:- Maintain customer support contracts in Microsoft CRM- Review closed technical support cases to determine if they are billable and/or covered by a support agreement- Review closed technical support cases to determine if the resolution will be clear to the customer- Customer Care AssistsAdministrative Support:- Assist management with special projects- Working with the finance and sales departments to document job responsibilities

Rochester, New York Area

Maintained positive relationships with our existing customer base, approximately 750 active customers, by:- Answering incoming emails and addressing questions/concerns or directing to the proper department- After-market sales including replacement hardware, add-ons (hardware/software/services/support contracts)- On-site visits- Creating and executing marketing campaigns through: - Microsoft Publisher - Microsoft CRM - Mail Merges via Microsoft Word - Vistaprint- Assisting Account Executive with an onsite educational seminar- Creating and sending holiday gift baskets for our dealers and multi-site customers- Creating and sending holiday postcards to customer base- Worked with the finance department to perform a yearly audit of existing support agreements, checking for pricing and sales tax accuracy

Rochester Area, New York

Support the sales team by:- Making cold phone calls to generate interest and schedule appointments- Make warm calls to existing clients to upsell- Handle incoming phone calls- Search for new leads (internet, print, etc.)

Provided clients with full service, licensed real estate sales support. Included in home visits to collect data and pictures of listings. Provide feedback on pricing strategy, along with any staging strategies. Upload all listing information onto the company's website, the MLS and other venues (i.e. Craigslist). Create type for the company's monthly listing publication, "Your New Home," as well as, Democrat and Chronicle ad submissions. Schedule showings, hold open houses and exhaust all avenues to get the highest price sale for clients.

Provided our DIY customer base with the marketing tools, strategies and support to effectively list their home for sale. Duties included:- In-home visits to collect data, measurements and pictures- Reviewing the sale process and covering any and all questions people had- Completing necessary paperwork for the America's Choice listing, and supplemental MLS listing via 2.5% Real Estate Direct- Upload the listing information into the company's website- Create type for the company's monthly publication, "Your New Home," as well as, Democrat and Chronicle ads- Work with the customer to review and revise their listing- Printing of marketing materials- Schedule sign installations and prepare signage for the installer- Answer incoming phone calls and support customers in any way possible- Answer incoming emails and support customers in any way possible- Act as administrative support for the company's attorney, which included becoming a licensed notary and meeting with clients to complete closing documents- Attend closings for the company's real estate attorney when he was unavailable- Actively search for FSBO's (for sale by owner) listings and send marketing materials on our services- Administrative support of the agents of 2.5% Real Estate Direct

Regents Diploma

Associates, Liberal Arts