Alyssa Hyde Email & Phone Number

Boston, Massachusetts, Us

Westlake, Oh, Us

- Led a geographically dispersed team across multiple time zones and countries.- Collaborated cross-functionally with different departments and teams. This included product management, tech support, customer services, architects, developers, and managers from other teams.- Realigned the team with agile practices.- Resolved conflicts between team members both within and outside of the team.- Wrote and distributed detailed performance reviews for all direct reports.- Provided technical leadership to the team.- Worked on developing a new product to solve an immediate customer need.- Collaborated with architects to design an OCR engine using AWS Textract.- Reviewed designs and answered architect questions such as the Hosting Standards Maturity Levelassessments.- Influenced others positively through my design and thought process.- Assisted with hiring and talent acquisition (Interview panel for test engineer and various dev roles).- Worked closely with support on customer escalations.- Created custom CSS for PPL enabling customers to adjust specific styles via a configuration file.- Designed and implemented document viewers, including PPL (Patient Portal Link) and OneContent.

Chicago, Il, Us

Nashville, Tn, Us

- Led the development of OneContent’s Document Management HTML5 UI.- Worked in an Agile environment using SCRUM and trained to become a Certified Scrum Master.- Built web-based applications using JAVA, EXTJS (JavaScript) and SCSS using REST and SOAP web services.- Developed an algorithm for faster text resizing using HTML5 improving performance by 10x.- Received a company wide Tech Star award for designing and implementing a data conversion utility.- Implemented a way for EXTJS Grids to handle infinite scrolling, filters and multi-sorting (Across more than one column).- Implemented Active Directory for the OneContent system removing the need for legacy files such as the krb5 (Kerberos) file.- Analyzed and designed Role Based security.- Delivered presentations on new features, problems and solutions.- Assisted in onboarding new developers and taught them how to use and code for OneContent.- Provided extensive operational support to customers during betas and on live systems.

Nashville, Tn, Us

- Implemented components using JAVA and C# to support major functionalities like Billing and Claims, Reconciliation, and Reimbursement for a revenue-based system.- Identified and resolved performance-related issues using JProfiler and HeapAnalyzer.- Used the knowledge gained in C# to help teach the rest of the team how to fix client side defects.- Helped live customers resolve any issues with claims not going out or other billing difficulties.- Assisted with the Encounter out of Balance project and related database cleanup.- Worked with QA to further develop their automated testing suite through Quick Test Professional.- Worked on AppBuilder, HA Security and rules engine.